At a Glance
- Tasks: Solve complex customer problems and support innovative networking solutions.
- Company: Join Arista Networks, a leader in data-driven networking.
- Benefits: Enjoy flexible work arrangements, competitive salary, and a vibrant workplace culture.
- Other info: Great career growth opportunities in a dynamic, inclusive team.
- Why this job: Make a real impact in a collaborative environment with cutting-edge technology.
- Qualifications: 3+ years in networking with strong troubleshooting skills required.
The predicted salary is between 99938 - 110271 $ per year.
Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in an increasingly interconnected world. Our solutions are designed to not only meet the current demands of the digital landscape but to also anticipate and adapt to future challenges.
At Arista we value the diversity of thought and perspectives that each employee brings to the table. We believe that fostering an inclusive environment, where individuals from various backgrounds and experiences feel welcome, is essential for driving creativity and innovation.
Our commitment to excellence has earned us several prestigious awards, such as Best Engineering Team, Best Company for Diversity, Compensation, and Work-Life Balance. At Arista, we take pride in our track record of success and strive to maintain the highest standards of quality and performance in everything we do.
Who You’ll Work With
Are you a top-tier Technical Support Engineer with a passion for solving customer problems? At Arista, we are obsessed with making our customers successful and believe that giving our customers direct access to a top-level engineer who thrives on solving complex problems helps streamline the support process and nurture customer success.
We are seeking world-class technical solutions engineers (TSE) to come join our team, to help support our products and solutions. A TSE at Arista is equivalent to a Tier 3 TAC or Escalation Engineer in most support organizations. We drive the success of our customers through passion and teamwork and via ensuring quick response times. You will work with a diverse, multicultural team of top-notch engineers who act as our customers’ champions. You will also work closely with members of software/hardware engineering, product management, customer engineering and sales teams. The team culture is one of collaboration among highly technical individuals, as we work as One Team to deliver the highest levels of customer satisfaction.
This is a hybrid work environment where office presence is required 2-3 days a week.
What You'll Do:
- Respond to customer product inquiries via telephone or in written, internet-based email.
- Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
- Troubleshoot problems with hardware equipment and software applications and recommend corrective action.
- Document customer communication and recurring technical issues to support product quality programs and product development.
Required Product Knowledge And Technical Skills
- Working knowledge of the networking industry, products, and protocols.
- Minimum of 3+ years of hands-on experience and a combination of designing, deploying, configuring, supporting, troubleshooting, debugging and administering various network protocols and technologies.
- Experience with troubleshooting tools such as IXIA, tcpdump, and Wireshark (or similar packet generation and analysis tools) is highly desired.
- A strong comfort level with Linux is highly desired.
- Familiarity with programming/scripting (C++, Java, Python, Perl, JavaScript, shell)/ Cloud Environment/Automation a plus.
Desired Skills
The ideal candidate possesses the ability to troubleshoot complex and dynamic customer environments while balancing the communications needs of each case. A strong analytical mind is required, as is the ability to triage. As we are continually releasing new features and products, a high aptitude for both learning and teaching are required.
Our engineers work closely with other members of Customer Engineering as well as both Software and Hardware development – both in diagnosing problems as well as communicating them in multiple technical contexts. Thus, excellent written and verbal communication skills are a must, as is a collaborative approach.
Education
Minimum education is a B.S or ideally a MS in a technical field (CS/Networking preferred) or related. Industry certifications are preferred. Prior TAC experience preferred.
Benefits
- Global company and market leader.
- Fantastic workplace culture.
- Central CBD location with flexible working arrangements.
- Great career prospects.
- Excellent facilities with modern tools of the trade.
- Breakout areas/free coffees at local cafe/table tennis/foosball/regular team events.
Australian work Rights
Only candidates with Australian Citizenship, Australian Permanent Residency or otherwise a demonstrable legal entitlement to work in Australia for the duration of employment will be considered for roles in Australia.
Technical Solutions Engineer in Sydney employer: Arista Networks
Arista Networks is an exceptional employer, renowned for its commitment to innovation and excellence in the tech industry. With a vibrant workplace culture that promotes diversity and collaboration, employees enjoy flexible working arrangements and access to modern facilities in a central CBD location. The company prioritises employee growth through continuous learning opportunities and offers a supportive environment where technical solutions engineers can thrive and make a meaningful impact.
