Arisit is anAustralian owned company with exclusive distribution of a range of appliance brands, ranging from laundry and cooking appliances to state-of-the-art electronics from around the world, including Europe, USAand Asia.
About The Role
Reporting to the Service Operations Manager, you will be a key member of the after-sales team, providing technical support and spare parts expertise to customers, service agents, and technicians. You will be responsible for conducting pre-assessments of appliance service enquiries, identifying and interpreting spare parts requirements, processing parts orders, and assisting with technical and product-related enquiries.
You will;
- Provide technical pre-assessment support for appliance service enquiries.
- Identify and interpret spare parts requirements using exploded diagrams, parts manuals, and technical documentation.
- Assist customers and service agents in identifying the correct replacement parts.
- Process spare parts orders accurately and efficiently using internal systems.
- Respond to enquiries regarding parts availability, pricing, and product information.
- Support fault diagnosis and determine likely parts required before technician attendance.
- Coordinate with customers, technicians, and service agents to facilitate efficient repairs.
- Maintain accurate records and updates within CRM and business systems.
- Provide ongoing updates on parts orders, deliveries, and service progress.
- Collaborate with internal departments to achieve positive customer outcomes.
About You
You are a customer-focused and technically minded professional who enjoys solving problems and delivering exceptional service. You are comfortable working independently and as part of a team, possess strong computer literacy, and can quickly learn new systems and processes. Experience within the appliance, whitegoods, automotive, manufacturing, or related industries will be highly regarded.
You will also have;
- Ability to read and interpret parts manuals, exploded diagrams, and technical documentation.
- Previous customer service experience with excellent written and verbal communication skills.
- Strong problem-solving, analytical, organisational, and time management skills with a high level of attention to detail.
- Ability to work independently and collaboratively within a team environment.
- Strong computer literacy and confidence learning new systems and processes.
- Experience using CRM, Dynamics, or similar business systems is highly regarded.
- Previous experience in technical support, or after-sales support will be advantageous.
Why Join Arisit?
- Lead a critical operational function with national impact.
- Work with global appliance brands and diverse product categories.
- Influence service strategy and customer experience outcomes.
- Collaborative environment with exposure to product, compliance, and international stakeholders.
Aftersales Support Officer employer: Arisit
Arisit is an exceptional employer that values its employees by fostering a collaborative work culture and providing opportunities for professional growth within the dynamic appliance industry. As an Aftersales Support Officer, you will play a vital role in enhancing customer experiences while working with renowned global brands, all within a supportive environment that encourages innovation and teamwork. With a focus on employee development and a commitment to excellence, Arisit offers a rewarding career path for those looking to make a meaningful impact.
