At a Glance
- Tasks: Provide after-sales support and interpret spare parts diagrams for customers.
- Company: Aussie-owned company distributing top appliance brands globally.
- Benefits: Collaborative work environment with opportunities for growth and impact.
- Other info: Dynamic role with exposure to international stakeholders and diverse products.
- Why this job: Join a team that influences customer experience with global brands.
- Qualifications: Customer service skills and ability to interpret technical documentation.
The predicted salary is between 47250 - 57750 $ per year.
Arisit is an Australian owned company with exclusive distribution of a range of appliance brands, ranging from laundry and cooking appliances to state-of-the-art electronics from around the world, including Europe, USAand Asia.
About The Role
This role is responsible for providing after-sales support, identifying and interpreting spare parts diagrams, processing parts orders, and assisting customers and service agents with spare parts enquiries.
Working closely with our service, warranty, and technical teams, you will play an important role in identifying the correct replacement parts, and ensuring customers receive timely and accurate support.
- You will;
- Interpret spare parts requirements using exploded diagrams, parts manuals, and technical documentation.
- Identify and recommend correct replacement parts for customers and service agents.
- Process spare parts orders accurately using internal systems.
- Respond to customer and service agent enquiries regarding parts availability, pricing, and product information.
- Provide updates on parts orders, deliveries, and service progress.
- Maintain accurate records within CRM and business systems.
- Work collaboratively with internal departments to achieve positive customer outcomes
About You
You are a customer-focused and technically minded professional who enjoys solving problems and delivering exceptional service.
You are comfortable working independently and as part of a team, possess strong computer literacy, and can quickly learn new systems and processes.
Experience within the appliance, whitegoods, automotive, manufacturing, or related industries will be highly regarded.
- You will also have;
- Previous spare parts interpretation experience, preferably within the appliance or whitegoods industry, advantageous but not essential.
- Ability to read and interpret parts manuals, exploded diagrams, and technical documentation.
- Previous customer service experience with excellent written and verbal communication skills.
- Strong problem-solving, analytical, organisational, and time management skills with a high level of attention to detail.
- Ability to work independently and collaboratively within a team environment.
- Strong computer literacy and confidence learning new systems and processes.
Why Join Arisit?
- Lead a critical operational function with national impact.
- Work with global appliance brands and diverse product categories.
- Influence service strategy and customer experience outcomes.
- Collaborative environment with exposure to product, compliance, and international stakeholders.
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Spare Parts Interpreter employer: Arisit Pty.
Arisit is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for finance professionals to thrive. With a strong focus on employee growth, you will have the opportunity to lead a dynamic finance team while enhancing your skills through continuous learning and process improvement initiatives. Located in Australia, Arisit offers a unique blend of stability and exposure to international brands, ensuring a rewarding career path in the appliance distribution industry.
