At a Glance
- Tasks: Provide hands-on IT support and troubleshoot issues for customers.
- Company: Join ARCQ Talent, a family-oriented tech company.
- Benefits: Secure work environment, career growth, and just 5 minutes from the beach!
- Other info: Opportunity to grow with the business as it expands.
- Why this job: Make a real difference in IT support while developing your skills.
- Qualifications: Experience in Help Desk support and strong communication skills.
The predicted salary is between 64836 - 79244 $ per year.
Overview
IT Support Technician (Help Desk / Level 1-2) role at ARCQ Talent.
This is a hands-on position combining Help Desk support, printer/driver troubleshooting, and internal IT system administration.
You’ll be the first point of contact for customers, resolving issues across IT and print environments while keeping internal systems humming.
Responsibilities
- Provide
- Level 1-2 IT support
(printers, Office 365, networking, hardware).
- Handle break/fix : remote installs, drivers, scan-to-email/folder.
- Manage internal IT systems : accounts, group policies, VOIP, servers, NAS.
- Escalate to engineers/vendors when onsite fixes are needed.
- Support future MSP clients as their system admin.
- Lend a hand with warehouse/ops tasks (parts distribution, stock control).
- What We’re Looking For
- Experience in
- Help Desk / IT support
- Exposure to
- Managed Print Services
(ideal, not essential).
- Confident with Microsoft 365, networking basics, and hardware troubleshooting.
- Strong communication skills + customer service mindset.
- Based within a reasonable commute of Matraville, NSW.
- Why Apply
- Family-oriented, secure work environment.
- Career development as the MSP side of the business grows.
- Onsite role - only 5 minutes from the beach
Applicants must hold Australian Permanent Residency / full working rights and a valid driver’s licence.
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IT Support Technician in Sydney employer: ARCQ Talent
ARCQ Talent offers an exceptional work environment for IT Support Technicians, fostering a family-oriented culture that prioritises employee well-being and career growth. Located just five minutes from the beach in Matraville, NSW, employees benefit from a secure workplace with opportunities for professional development as the Managed Print Services sector expands. Join a team where your contributions are valued, and enjoy a hands-on role that keeps you engaged and connected with customers.
