At a Glance
- Tasks: Support our fabricator network and resolve customer enquiries with a proactive approach.
- Company: Join Architectural Window Systems, a leader in innovative window and door solutions.
- Benefits: Enjoy an Employee Assistance Program, Christmas bonuses, and recognition for milestones.
- Other info: Collaborative environment with opportunities to challenge the status quo and improve processes.
- Why this job: Be part of a supportive team that values your growth and professional development.
- Qualifications: Experience in high-volume customer service and strong communication skills required.
The predicted salary is between 47250 - 57750 $ per year.
Architectural Window Systems – Prestons NSW
When Architectural Window Systems (AWS) was founded, we made the commitment to be a great company that is not just another aluminium supplier, but a reliable, full-service business partner that creates exceptional long-term value for our customers, employees and business partners. Our Fabricator Network represents the largest network of independently owned and operated window fabrication businesses in Australia and our brands are recognised by architects, builders and homeowners alike as Australia’s leading window and door systems showcasing innovation, style and creativity.
About The Role
We partner with and provide dedicated support to our AWS fabricator network to develop market leading and sustainable solutions to grow their businesses. Our customer service team actively support our network through not only order processing, tracking and management but through the ongoing development and implementation of customer support strategies. Develop and maintain professional relationships with all customers and deliver quality information and services via various communication channels. Resolve customer issues within scope, advise customers of any matters that may affect their order or elevate issues as appropriate. Work proactively and collaboratively with internal stakeholders such as the production team to resolve customer enquiries. Daily duties include (but are not limited to) actioning customer enquiries, invoice/accounting reports conciliation, reports generation. Liaise with key stakeholders within the business regarding the trends of customer enquiries with a view to seek improvement opportunities within the customer service team and the fabricator network.
Access to AWS's EAP (Employee Assistance Program), Christmas Hamper & Bonus, Anniversary milestones recognised and rewarded.
About You
We are looking for a professional, customer centric individual who can demonstrate initiative, to join our team in this important role. You will have:
- Previous experience in a high-volume customer service role with demonstrated ability to prioritise and coordinate your own work.
- Clear and professional verbal and written communication skills.
- Ability to work cooperatively and collaboratively within a small team environment.
- Willingness and ability to challenge the status quo to identify efficiencies and improvements.
- Proficiency with MS Office and previous experience using an ERP software system.
You will be joining a supportive environment where team members are supported to achieve their professional goals and grow their career beyond their current role. Please note that only successful candidates will be contacted. We take this opportunity to thank you for your interest in working at AWS.
Customer Service Officer in Sydney employer: Architectural Window Systems
At Architectural Window Systems, we pride ourselves on being more than just an aluminium supplier; we are a dedicated partner committed to creating exceptional value for our employees and customers. Located in Prestons, NSW, our supportive work culture fosters professional growth and collaboration, ensuring that every team member has the opportunity to thrive in their career. With benefits like an Employee Assistance Program, recognition of milestones, and a focus on continuous improvement, AWS is an excellent employer for those seeking meaningful and rewarding employment in customer service.
Contact Details:
Architectural Window Systems Recruitment Team
