At a Glance
- Tasks: Lead CRM strategy and enhance customer journeys for Australia's top distillery.
- Company: Join Archie Rose, Australia's most awarded distillery with a focus on innovation.
- Benefits: Competitive salary, creative environment, and opportunities for professional growth.
- Other info: Diverse and inclusive workplace welcoming applicants from all backgrounds.
- Why this job: Make a real impact in a high-growth business while working with a passionate team.
- Qualifications: 4+ years in CRM or Lifecycle marketing, preferably in a premium D2C setting.
The predicted salary is between 82800 - 101200 $ per year.
Location: Botany, Sydney
Lead the CRM Strategy for Australia’s Most Awarded Distillery. Archie Rose Distilling Co. is seeking a commercially-minded and experienced CRM & Lifecycle Manager to join our eCommerce team at our Botany Head Office. Our spirits are world-class, and our digital experience should be no different. As Australia’s most highly-awarded distillery, we operate at a significant scale, balancing a premium spirits portfolio with an extensive hospitality and spirits experiences arm. Our eCommerce team - recently recognised as Best Food & Beverage Retailer at the Online Retailer Awards - is driven by an ambition to set the global standard for digital spirits retail. We are looking for a professional who shares our obsession with perfecting the customer journey to lead our CRM plans.
The Role
Reporting to the General Manager - Direct to Consumer, you will oversee the strategy and execution of our CRM ecosystem. This is a pivotal role within a high-growth business, where you will manage the digital touchpoints for our spirits, our gifting range, and our unique spirits experiences. You will be responsible for ensuring that whether a customer is booking a masterclass, purchasing a premium gift online or stopping by our flagship Cellar Door, their digital journey is seamless and impactful. With an on-site photography studio, a creative content team, and dedicated graphic designers at your fingertips, you’ll have an incredible suite of in-house resources. We have all the tools in place; we just need the right person to bring them together to deliver a world-class, cohesive customer journey.
Key Responsibilities
- Strategic Leadership: Architect and lead a comprehensive lifecycle strategy that supports our ambitious growth targets and fosters long-term brand loyalty.
- Journey Excellence: We are dedicated to perfecting the customer journey. You will refine every digital touchpoint to ensure a premium experience that reflects our brand's reputation for quality and innovation.
- Commercial Ownership: Manage CRM-driven revenue, utilising data and reporting to optimise performance across all email and SMS channels.
- Campaign Innovation: Work closely with our world-class Creative and Marketing teams to bring spirits, collaborations, and unique experiences to life with precision.
- Operational Integrity: Maintain a high standard of database hygiene and compliance, ensuring our CRM infrastructure scales effectively alongside the business.
What We Are Looking For
- Proven Experience: 4+ years in CRM or Lifecycle marketing, ideally within a premium D2C environment or a high-growth agency.
- Platform Knowledge: Hands-on experience with Klaviyo and Shopify is ideal, though we value expertise across any major CRM and eCommerce platforms.
- Analytical Rigor: A strong ability to turn insights into action through A/B testing, segmentation, and performance reporting.
- Professionalism & Detail: A meticulous approach to execution and a passion for delivering world-class customer experiences.
About Archie Rose
Founded in 2014, we are Australia’s most highly-awarded distillery. We value innovation, quality, and education, and we’re looking for a leader who embodies those same principles. Archie Rose is committed to a diverse and inclusive workplace; we warmly invite people of all backgrounds and experiences to apply.
CRM & Lifecycle Manager employer: Archie Rose Distilling Co.
At Archie Rose Distilling Co., we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters creativity and innovation. Located in Botany, Sydney, our team enjoys access to top-notch resources, including an on-site photography studio and a dedicated creative team, ensuring that every employee can contribute to delivering world-class customer experiences. With a strong commitment to professional growth and inclusivity, we invite passionate individuals to join us in shaping the future of digital spirits retail.
Contact Details:
Archie Rose Distilling Co. Recruitment Team
