Arcare in Melbourne seeks an IT Service Desk Team Leader to direct daily IT service desk operations, ensuring timely handling, escalation, and resolution of high-ticket requests. You will drive performance reporting and continuous improvement while maintaining efficient service desk processes.
The role requires experience leading a busy service desk, coordinating equipment orders, and mentoring staff, with strong communication to non-technical stakeholders.
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IT Service Desk Lead — High-Volume Support in Melbourne employer: Arcare
Arcare is an exceptional employer, offering a leadership role as a Residence Manager in the stunning region of Townsville, Qld. With a focus on building meaningful relationships and a commitment to employee development, Arcare provides a supportive work culture, competitive benefits, and opportunities for growth within one of Australia's leading aged care providers. Enjoy the year-round warm weather and relaxed lifestyle while making a significant impact on the lives of residents and staff alike.
