Events Manager in Sydney

The Roundhouse is looking for an experienced Event Manager to lead the delivery of our commercial events programming. This is an exciting opportunity to take ownership of a diverse portfolio of conferences, gala dinners, live music and commercial events, while playing a key role in growing the venue’s commercial success and maximising venue utilisation.

Working at the heart of one of Sydney’s most iconic live entertainment and events venues, you will lead event operations from enquiry through to delivery, building strong relationships with clients, stakeholders, suppliers and partners to deliver exceptional experiences.

The Venue: Relaunched in March 2018, Roundhouse is home to awesome events on UNSW campus. From corporate conferences to concerts, Roundhouse is a unique venue in Sydney delivering high-quality events across the events spectrum. The venue encompasses a concert hall, two bars, a beer garden, two lounge areas, and seven conference rooms. Roundhouse has a diverse clientele of external hirers, partnerships with UNSW departments, and dynamic on-campus programming to service the vibrant UNSW student population.

The Role: We are looking for a leader whose values align with ours, who can enhance our venue offering in a competitive events landscape, harness the skills within the events team, and contribute to the growth of the business. You will lead the events team, be responsible for managing and responding to enquiries, have accountability for event budgets, lead venue set‑ups, and be a primary point of contact for clients during events. You will contribute to the drive for commercial revenue and growth across commercial markets and steer our student events programming to build engagement with our core UNSW demographic.

Who We Are Looking For: We are looking for an experienced events professional who can bring strategic thinking, strong commercial acumen and a demonstrated ability to set and meet targets and drive outcomes for the venue. You will have excellent stakeholder and people management skills, have experience winning business and managing clients in a venue, and be someone who thrives in a fast‑paced environment. Previous experience in a similar role is essential. As importantly, we're looking for someone who shares our values and culture, who brings passion and positivity, and makes sure their team embodies the same culture.

KEY TASKS & ACCOUNTABILITIES:

• Act as the primary point of contact for allocated clients, building strong relationships including UNSW, major clients, promoters and strategic partners;
• Assist in managing key stakeholder relationships including UNSW, major clients, promoters and strategic partners;
• Coordinate event logistics across Production, Food and Beverage, Venue Operations, Security and external suppliers to ensure seamless delivery;
• Project manage commercial events from lead through to event, including the planning, site inspections, logistics, management, execution and review of events;
• Roster, supervise and lead through to event delivery, ensuring service standards are consistently achieved;
• Proactively identify and manage operational risks, implementing appropriate mitigation strategies for each event;
• Identify opportunities to maximise revenue through upselling venue services and enhancing client experience;
• Evaluate event outcomes, gather client feedback and identify opportunities to improve future event delivery;
• Assist budgetary income and expenditure of the event department ensuring compliance with monthly reporting and commercial cost of goods (COGs) alignment with pre‑defined parameters;
• Champion a positive team culture that reflects Arc’s values and commitment to exceptional customer service;
• Comply with Arc WHS and Injury management policy and procedures to actively participate in safe working culture;
• Manage and review the venue’s risk profile ensuring appropriate risk mitigation strategies are identified and implemented;
• Contribute to Arc’s events and activities that take place around campus and external to the Roundhouse.

QUALIFICATIONS, KNOWLEDGE & EXPERIENCE:

• Minimum 2 years’ Event Management experience in a high volume venue;
• Proven ability to implement event sale strategies to generate revenue through the execution of events for new and existing clientele;
• A sound understanding of all aspects of venue operations including production, security, function management, crowd characteristics, budgeting and forecasting;
• Proven experience facilitating client events in the corporate market (e.g. conferences, dinners, keynote talks);
• Demonstrated problem‑solving and risk management skills which use creative and imaginative approaches to find innovative solutions in venue management;
• Capable of managing multiple projects, events and deadlines;
• Ability to build and manage strong relationships with clients, suppliers and regulatory bodies (including council and Police);
• Ability to identify, prioritise and implement cost effective solutions, respecting Arc’s status as a not‑for‑profit organisation;
• Self‑motivated with the ability to make active attempts to influence events to achieve goals and take action to achieve goals beyond what is required;
• A comprehensive understanding of regulatory compliance across food, liquor and WHS, with the ability to apply these principles in the workplace;
• Experience working in a live music genre (e.g. in venue, festival, promoters);
• Previous experience in the Conference & Conventions industry;
• Relevant tertiary qualifications or equivalent;
• Driver’s License;
• RSA Competency Card;
• First Aid Certificate.

What We Can Offer:

• A unique opportunity to make your mark on an iconic Sydney venue;
• A competitive salary;
• Career development;
• Leadership opportunities;
• A vibrant and positive organisational culture.