At a Glance
- Tasks: Deliver exceptional customer service via phone, email, and in-person interactions.
- Company: Join ARC, a trusted local supplier with over 100 years of experience.
- Benefits: Enjoy generous parental leave, discounts, and corporate health insurance rates.
- Other info: Diverse workplace with growth opportunities and a commitment to sustainability.
- Why this job: Make a difference while developing your skills in a supportive environment.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 47250 - 57750 $ per year.
Job Overview
Position: Customer Service Officer at ARC – The Australian Reinforcing Company, Hemmant branch. Join a high‐performing team delivering an outstanding customer experience.
Responsibilities
- Provide outstanding customer service over phone, email, and front counter.
- Troubleshoot customer sales queries and answer questions.
- Upsell and provide quotes to customers.
- Enter sales data, manage invoicing, general administration and purchasing.
Qualifications & Requirements
- Experience in a similar customer‐service role.
- Ability to build relationships with a diverse range of clients.
- Excellent verbal and written communication skills.
- A can‐do attitude and strong desire to learn and develop your skillset.
- Team player who can multi‐task well.
Benefits
- Generous parental leave: 20 weeks paid Primary Carer Leave and 3 weeks paid Partner Leave for employees with at least 12 months tenure; company also contributes superannuation during unpaid leave (limitations apply).
- Long service leave after 5 years: 1.3 weeks per year of service after 5 years continuous service (if not under Enterprise Agreement).
- Employee Benefits Program: discounts on a wide range of products and services (Samsung, Coles, Harvey Norman, Village Cinemas, etc.).
- Recruitment referral award: $1,500 for successful referrals.
- Corporate rates for private health insurance (Nib Health Insurance).
- About ARC
ARC is a local supplier of steel reinforcing, trusted for over 100 years, and is part of Infra Build.
It provides localised services across Australia and aims for carbon‐neutral operations by 2030.
Why Work Here?
Three pillars define our commitment: greater purpose, work‐life balance, and personal development.
- Work with a greater purpose: contribute to a sustainable future and carbon‐neutral ambition.
- Work well—live better: supportive environment that values personal well‐being.
- Build your own future: growth opportunities and learning pathways.
- Commitment to Diversity
We encourage applicants from all cultural backgrounds, genders, orientations, ages and abilities. Diversity strengthens our sustainability and innovation.
Employer Statement
We are a 2025 Circle Back Initiative Employer – we commit to responding to every applicant.
- Job Details
- Seniority level: Entry level
- Job function: Administrative, Customer Service and Sales
- Industry: Wholesale Building Materials, Construction and Primary Metal Manufacturing
Customer Service Officer employer: ARC - The Australian Reinforcing Company
The Australian Reinforcing Company (ARC) is an exceptional employer that fosters a high-performance culture, offering robust opportunities for professional growth and development. With a focus on safety and customer satisfaction, employees are encouraged to collaborate across multiple sites, enhancing their skills in a supportive environment. Located in vibrant areas like McGraths Hill and Wetherill Park, ARC provides a dynamic workplace where innovation and teamwork thrive, making it an ideal choice for those seeking meaningful and rewarding careers.
Contact Details:
ARC - The Australian Reinforcing Company Recruitment Team
