Rapid Response Officer in Ballarat

Ararat Rural City Council is located 2 hours northwest of Melbourne and is a growing regional centre, a trend which is predicted to continue as more people pursue a tree-change lifestyle with all essential services at their fingertips.

We recognise that our employees are the key to making a difference and delivering our vision for a vibrant and sustainable community.

Council is committed to serving our community in a friendly and professional way and offers fantastic employee conditions including, a 9-day fortnight, flexible working options, a health and wellbeing program, professional development opportunities, and much more.

We are an equal-opportunity employer committed to providing a working environment that embraces and values diversity and inclusion, allowing our staff to thrive and grow.

About You : Qualifications & Experience

• Knowledge of commercial cleaning, building, road work and horticulture practices, including methods, equipment, materials, and chemicals.
• Demonstrated ability to be self-motivated, perform duties in a reliable and enthusiastic manner, working as an individual and in a team environment.
• Demonstrated commitment to providing a high level of customer service.

Position Summary

The Rapid Response Officer will provide high quality community support, crisis response and general maintenance services to Council owned/leased buildings, facilities and amenities across the municipality.

The primary role of the Rapid Response Officer is ensuring a high level of satisfaction and enjoyment of amenities for the public and visitors alike.

• Key Requirements : Accountability & Extent of Authority
• Accountable for the provision of a clean and safe environment for colleagues, visitors, customers, and the community.
• Accountable for providing general maintenance to Council owned or maintained building and facilities as required.
• Responsible for providing efficient and courteous service to customers at all times.
• Judgement & Decision Making
• The freedom to act is governed by clearly defined procedures, policies and practices of operation as established by Ararat Rural City Council.
• Ability to resolve minor problems that relate to an immediate task and complete related administrative tasks.
• Guidance and advice are always available.
• Specialist Knowledge & Skills
• An eye for detail and being proactive.
• Knowledge and experience across a broad range of building maintenance, cleaning and amenities, road construction, drainage, and gardening situations.
• Self-motivation and the ability to identify and complete needed tasks without direct supervision.
• Management Skills
• The ability to complete duties in an efficient and effective manner.
• The ability to mentor other staff members and provide on the job training.
• The ability to record data.
• Interpersonal Skills
• Good communication and time management skills.
• Ability to gain cooperation and assistance from other employees.
• Job Responsibility : Key Responsibilities
• Undertake a broad range of tasks associated with the maintenance of Council buildings, facilities, and public amenities.
• Respond to Customer and After-Hours requests.
• Work cooperatively with On-Call staff to deal with emerging issues across the municipality.
• Work with minimal supervision to carry out a broad range of infrastructure related tasks.
• Report equipment failure, maintenance requirements, damage, and security issues.
• Use cleaning products and chemicals in accordance with Safety Data Sheets (SDS).
• Report all safety incidents as per Councils policies and procedures.
• Attend to the arming of security systems where required ensuring that facilities are restricted to the public outside working hours and after functions.
• Provide customer service to and assist community members as required.
• Represent Council in a positive and professional manner.
• Undertake the administrative functions associated with the role.
• Maintain regular attendance and actively participate in performance review, feedback, coaching and development discussions to support accountability, continuous improvement and the achievement of role expectations.
• Ensure compliance with Council's Risk Management Policy, Risk Management Framework, and OH&S Policy.
• To comply with all other policies and procedures of Council.
• Any other duties as required within the scope of the position.

Job Functions

Local

Job Benefits

• Supportive team environment
• Opportunity to make a meaningful impact in the community
• Ongoing development and training opportunities
• 9-day fortnight (Sat-Wed)

Selling Point

Help keep our facilities safe, clean and welcoming for the community. If you're practical, customer-