Ararat Rural City Council is located 2 hours northwest of Melbourne and is a growing regional centre, a trend which is predicted to continue as more people pursue a tree-change lifestyle with all essential services at their fingertips.
We recognise that our employees are the key to making a difference and delivering our vision for a vibrant and sustainable community. Council is committed to serving our community in a friendly and professional way and offers fantastic employee conditions including a 9-day fortnight, flexible working options, a health and wellbeing program, professional development opportunities, and much more.
We are an equal-opportunity employer committed to providing a working environment that embraces and values diversity and inclusion, allowing our staff to thrive and grow.
About You :
Qualifications & Experience
- No previous experience is required, but customer service or administration experience would be helpful.
- Willingness to complete a Certificate in Business as part of the traineeship.
- Basic computer skills and the ability to learn new systems.
- Ability to communicate clearly and respectfully with customers, the community and other employees.
- Ability to follow procedures and work with guidance and supervision.
Key Selection Criteria
- Why do you want this traineeship?
- What do you believe are your strongest skills?
- What do you hope to learn from this traineeship?
- Tell us about something you’re proud of doing (e.g., volunteering, improving your grades, winning a grand final etc.)
Position Summary :
The Customer Service Trainee supports the delivery of professional customer service and administrative functions across Council. The role provides a structured learning opportunity, combining practical workplace experience with formal study towards a Certificate in Business through a registered training organisation.
Key Requirements :
Accountability & Extent of Authority
- Complete a range of basic tasks under routine supervision, either individually or as part of a team.
- Work within set guidelines, procedures and established practices.
- Take responsibility for the quality of one’s own work, time management and learning on the job.
Judgement & Decision Making
- Work is routine, clearly defined and completed using basic tools, techniques and methods.
- Minor issues related to daily tasks can be resolved as they arise.
Specialist Knowledge & Skills
- Basic computer and administration skills, with the ability to learn Council systems and processes.
- Ability to follow procedures and provide accurate information to customers.
- Willingness to learn about Council services.
- Awareness of privacy, confidentiality and safe work practices.
Interpersonal Skills
- Use clear verbal and written communication and provide friendly and courteous customer service when working with customers, the community and other employees.
Job Responsibility :
Key Responsibilities
- Show a commitment to workplace training and learning.
- Keep on track with course work, due dates and assessments.
- Attend scheduled classes or study sessions.
- Provide friendly, professional customer service across phone, in-person and online channels.
- Build knowledge of Council services and systems to ensure accurate information is provided promptly.
- Process a range of payments, complete regular and end-of-day balancing, prepare banking sheets and complete banking tasks.
- Provide general administration and customer service support across Council teams.
- Collect and record required statistics and data.
- Participate in and support a culture of positive change, quality and customer service within the organisation.
- Maintain regular attendance and actively participate in performance review, feedback, coaching and development discussions to support accountability, continuous improvement and the achievement of role expectations.
- Ensure compliance with Council’s Risk Management Policy, Risk Management Framework and OH&S Policy.
- Observe all policies and procedures of Council.
- Any other duties as required within the scope of the position.
Job Functions :
Local
Job Benefits :
- Paid traineeship with formal qualifications.
- Supportive team and on-the-job training.
- Career development and practical workplace experience.
Selling Point :
Kick-start your career with hands-on experience in a supportive team environment.
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