ARA Group is seeking an experienced Level 2 IT Service Desk Analyst to join our Melbourne VIC team. This full-time role focuses on troubleshooting level 2 incidents, documenting troubleshooting steps in our ITSM system, and supporting the level 1 desk during overflow.
Work includes maintaining IT security policy, supporting MS Teams & Zoom rooms and cloud-based phone systems, mentoring teammates, and contributing to process improvements.
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Level 2 IT Service Desk Analyst - Rotating Shifts and Travel in Melbourne employer: ARA Group Limited
ARA Group is an exceptional employer that fosters a positive and inclusive work culture in Melbourne, VIC. As a Level 2 IT Service Desk Analyst, you will benefit from a collaborative environment that encourages professional growth through mentoring and continuous improvement initiatives. With a strong commitment to employee well-being and sustainability, ARA Group offers a rewarding opportunity to contribute to meaningful projects while enjoying a supportive team atmosphere.
