ARA Fire is a leading provider of fire protection and life safety solutions across Australia. We are seeking a highly organised and customer-focused Administration Assistant to support our service operations and help deliver outstanding service to our clients.
This role is ideal for someone who enjoys working in a fast-paced environment, has strong attention to detail, and thrives on keeping systems, schedules, and administrative processes running efficiently.
About the Role
You will play a key role in supporting our service team by coordinating administrative activities, processing work orders, assisting with invoicing, maintaining customer records, and providing exceptional customer service.
Key Responsibilities
- Answer and manage customer enquiries via phone and email.
- Schedule service appointments and support technician coordination.
- Enter and maintain job information within company systems.
- Process completed service jobs for invoicing.
- Perform invoice quality checks and ensure customer requirements are met.
- Maintain accurate customer, property, and service records.
- Generate reports and assist with administrative documentation.
- Support supervisors and technicians with administrative requirements.
- Manage filing, correspondence, and office administration tasks.
- Assist with continuous improvement initiatives and operational support.
What We're Looking For
- Previous experience in an administration, customer service, or office support role.
- Strong organisational and time-management skills.
- Excellent verbal and written communication skills.
- High level of accuracy and attention to detail.
- Strong Microsoft Office skills, particularly Outlook, Word and Excel.
- Ability to manage multiple priorities in a busy environment.
- A proactive attitude and willingness to support the wider team.
- Experience within a service, trades, construction, facilities, or fire protection environment is highly regarded.
Why Join ARA Fire?
- Join a respected Australian-owned organisation.
- Supportive and collaborative team environment.
- Opportunities for professional development and career growth.
- Diverse and varied role where no two days are the same.
- Be part of a business focused on safety, service excellence, and innovation.
Administration Assistant employer: ARA Fire Protection Services
ARA Fire Protection Services is an exceptional employer located in Geelong, offering a dynamic work environment where collaboration and communication thrive. Employees benefit from ongoing professional development opportunities, a supportive team culture, and the chance to make a meaningful impact in fire protection services. With a focus on employee well-being and a commitment to excellence, ARA provides a rewarding workplace for those looking to grow their careers.
Contact Details:
ARA Fire Protection Services Recruitment Team
