At APS Industrial, we’re the gateway that connects the world’s leading industrial manufacturers to the local industry. We’re committed to offering our customers an experience that is consistent and reliable as we together create solutions that power Australia.
We were formed in 2018 and are in an exciting growth phase focussed on serving our customers, our employees and our global manufacturing partners.
As themaster distributor of the Siemens range in Australia, we also have key national distribution partnerships with a number of other leading global manufacturers led by Weidmuller, Rittal, Katko and EPCOS (a TDK Group company).
Bringing together this extensive technology portfolio, APS Industrial is able to serve the local market as a connected technology partner intent on delivering quality products and the ultimate in customer service.
About the role
We are seeking to employ a Customer Service Representative, that will be reporting to the National Customer Service Manager. You will have regular customer interaction with maximising customer satisfaction being the foundation of every task you perform. The position would suit a well presented, highly motivated, self-starting individual who loves to assist and support in a highly responsive and driven team.
Responsibilities
Answer incoming calls
Process customer orders
Order enquiries via phone and email
Process credits for customer returns
Respond to price and availability enquiries via phone
As part of the national order support team, you will be required to work closely with other team members, BDM’s, other branches as well maintaining excellent customer relationships.
Ensure responses to customer requests are supplied in an efficient, effective and timely manner in line with company objectives.
Experience and Pre-Requisites
Previous experience in a customer facing role (preferred but not mandatory)
Strong administrative, time management and coordination skills
Ability to build rapport with a customer friendly persona
Intermediate level of computer literacy
Strong time management skills with the ability to think outside the box
Previous experience in the Electrical Industry specialising in power distribution, motor control and industrial automation ideal.
Enthusiastic, confident and friendly
Be focusedon accuracy, attention to detail and results driven
Ability to work in a team environment
A 'can-do' attitude towards learning new tasks and processes
Ability to multi-task and problem solve
Our committed team is central to the APS Industrial vision and as part of our commitment to your satisfaction and development, the successful candidate will be rewarded with an attractive base remuneration package and an incentive scheme which rewards team results. The successful candidatewill receive product training, the support of a committed internal sales team and all the benefits associated with working with a national company distributing world class brand names and products.
If you’d like to know more about APS Industrial, please visit apsindustrial.com.au
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Industrial Customer Service Specialist – Power & Automation in Melbourne employer: APS Industrial Pty Ltd
APS Industrial is an exceptional employer, offering a dynamic work environment in Sydney where innovation meets opportunity. With a strong focus on employee development, competitive remuneration, and a culture that values collaboration and success, you will thrive as a Major Project Manager while working with leading global brands. Join us to be part of a rapidly growing company that empowers its employees to make a significant impact in the industrial sector.
