Systems Analyst in Yeppoon

JRT Group is a family-owned and operated company in Central Queensland. For over 20 years, JRT Group has shown a passion and dedication for our work that has helped us gain large numbers of satisfied clients. We offer everything from bulk earthworks to plant hire for a broad range of projects across the region.

Our commitment to quality work and to each client we work with has made us one of the premier civil contracting companies in Central Queensland. JRT Group is in need of an experienced Systems Analyst (Business Systems & Process) to join us and bring their expertise to our dedicated hardworking team. The Systems Analyst is responsible for evaluating how JRT Group’s business processes and ICT systems currently operate, and for proposing, specifying and helping implement improvements.

Main Duties and Responsibilities

• Working with project, workshop, hire and finance teams, the role investigates and documents existing procedures, identifies inefficiencies, and designs system-supported task flows and integrations that make better use of the platforms the Group already owns.
• The role also supports the integration of AI-assisted tools into everyday business workflows – assessing where they can reduce manual effort, speed up reporting and decision-making, and strengthen the platforms already in use.
• Work with project managers, workshop supervisors, hire coordinators, finance and administrative staff to define and document business requirements.
• Investigate and analyse existing business processes, procedures and work practices across civil projects, the machinery workshop and equipment hire, and map how information and tasks currently flow between teams and systems.
• Evaluate how existing platforms (e.g. Procore, MYOB, Microsoft 365 tools, Microsoft Project) are being used, identify gaps, duplication and manual workarounds, and recommend improvements and better use of existing functionality.
• Design and document system-supported task flows, approval steps, checklists and reporting that guide work through each business process.
• Support work health and safety (WHS) reporting and designing system-supported workflows for incident, inspection and compliance records across project sites, the machinery workshop and equipment hire.
• Use process and data modelling to produce clear functional specifications, and where needed liaise with software vendors, developers or integrators to deliver configurations, integrations or automation between platforms.
• Evaluate AI-assisted and automation tools for suitability, cost and risk, and recommend where they can streamline reporting, data entry, scheduling and document handling.
• Plan and coordinate system improvement projects, including scope, timelines, resources and cost, and report progress to management.
• Develop and execute test plans and user acceptance testing to confirm that changes meet requirements and maintain data quality and system integrity before go-live.
• Prepare user guides, procedures and training materials, and deliver training and ongoing support to staff on new or changed systems and processes.
• Monitor system performance, data quality and user adoption after implementation, and recommend further refinements.
• Act as a central reference point and adviser to management on ICT system decisions and process improvement.

Required Competencies (Knowledge, Skills, Personal Attributes)

• Knowledge: Working knowledge of REST APIs, SQL and automation/scripting sufficient to specify and assess integrations between business platforms.
• Knowledge of business process analysis and documentation methods, including process maps, requirements and functional specifications, and process and data modelling.
• Knowledge of structured project delivery methods for requirements, testing and documentation.
• Desirable: Experience with, or the ability to quickly learn, construction and project-management platforms (e.g. Procore), accounting systems (e.g. MYOB).
• Desirable: Exposure to equipment maintenance, asset management or hire-management systems.
• Desirable: Familiarity with AI-assisted business tools, low-code/workflow automation platforms (e.g. Zoho Creator), and reporting and collaboration tools (e.g. Power BI, Power Automate, SharePoint, etc.).
• Desirable: Awareness of the Group’s IT environment, including Sophos firewall and VPN and McDesk, and the ability to work within its security and remote-access arrangements.

Skills:

• Ability to analyse business processes, document them clearly and translate them into system requirements.
• Strong analytical and problem-solving skills, with the ability to diagnose issues using logs, reports and data.
• Ability to plan and coordinate system improvement projects, including scope, timelines, resources and cost.
• Ability to develop and execute test plans and user acceptance testing.
• Excellent written and verbal communication skills, with the ability to work with non-technical staff in field, workshop and office settings and to deliver training.

Required Qualifications

• Education: Bachelor’s degree in Information Technology, Computer Science, Software Engineering, Information Systems or a closely related discipline.
• Training: Individuals generally require some on-the-job training in relation to company-specific systems and processes; however, typically this position requires that the individual will already have the required skills, knowledge, work-related experience, and/or training.

Related Work Experience:

• At least 1 year of demonstrated professional experience in system analysis, application support or a similar role, including analysing system or application behaviour, working from requirements, and designing, enhancing or testing business-facing applications.

Salary: Between $75,000 and $90,000 per annum, exclusive of superannuation, depending on experience and qualifications.