Technical Sales Representative

Nepean is seeking a Technical Sales Representative position in all states NSW, Qld, Vic, & WA. At NEPEAN™, we are proud to be Australia’s leading privately owned engineering, mining services and industrial manufacturing organisation. We have unique capabilities to deliver high value, innovative and sustainable solutions for the world’s leading mining, construction, and transport companies.

POSITION PURPOSE:

• To perform calculations of cost for manufacture, subcontracted or imported products.
• To participate in ensuring Weldlok maintain existing business and assist in developing new business through direct interactions with internal and external stakeholders.
• Identify business process improvement opportunities to enable the estimating team to provide a better experience for our customers internal and external.
• Support development of new business via working closely with the GM / Office Manager and Estimators.
• Support the introduction of new products and capabilities.
• To ensure our customers experience is the best it can be.
• To assist in performing any reasonable project management activities flowing from successful estimates as required.

KEY RESULT AREAS

Safety/Quality/Environment: WHSE

• To work in a safe manner using appropriate Safe Work Instructions or Safety Operating Procedures.
• To notify responsible person immediately of any hazards in the workplace and to, if possible, immediately correct hazards to ensure that the hazard is removed from the workplace.
• Take all reasonable care for the health and safety of all people and the environment at work.

GENERAL

• Work in a collaborative and team manner.
• Understand and promote Nepean goals and core values.
• Follow and implement WH&S guidelines during work processes.
• Comply with all NEPEAN and NBI company systems and policies.
• Accept workload and willingly help others when required.
• Assist with customer enquiries as required.
• Other duties as required.
• Work with the Estimating, Sales and Customer service teams to maximise conversions of quotations to sales orders & revenue.
• Ensure that discount limits and gross margins set by management are adhered to.
• Ensure standard work procedures are followed, reviewed and improved.
• Stay abreast of customer needs & requirements, ensuring customers are satisfied & encouraged to repeat business.
• Providing accurate feedback into the business regarding market dynamics, trends, customer & competitor activities.
• Ensure all customers understand the NBI’s product and service offer including both off-the-shelf (stock) & fabricated lines.
• Actively participate as required in all Company Communication processes including sales & service meetings, briefings etc.
• Report any service, stock, delivery, or other issues affecting customer service & ensure all ‘Hot Issues’ are communicated back to Management.
• Utilise the business NCR system to record all customer complaints or internally identified errors immediately to enable root cause analysis and corrective actions to take place.
• Ensure that Internal Sales maintains close working relationships through appropriate communication with other departments, customers & suppliers e.g., new customer prospect leads.
• To carry out any tasks appropriate to the position & capability, taking experience into account.
• Ensure all business activities comply with relevant acts, legal demands, and ethical standards.
• To assist in carrying out any reasonable project management activities flowing from successful estimates as required.
• Other duties as directed by your supervisor.

EQUIPMENT, MACHINERY & TECHNOLOGY OPERATING

Pronto, MS Office in particular MS Excel, MS Outlook, MS Word, Adobe, CRM.

EDUCATION, QUALIFICATIONS AND EXPERIENCE

• Tertiary Qualified Engineer or similar preferred.
• School Certificate or equivalent and/or trade qualification.
• Previous estimating experience preferred, but not essential.
• Reading structural drawings essential, CAD knowledge will be an advantage.

SKILLS AND KNOWLEDGE

• Business and Commercial Acumen
• Organisational / time management skills
• Highly developed customer service
• Impeccable Interpersonal skills
• Advanced Problem Solving
• Presentation skills
• Adaptability and Flexibility
• Communicate clearly and concise, both written and verbal

Personal Attributes:

• Driven to succeed and advance
• Influence and Negotiation
• Build and Maintain Relationships
• Team Player
• Performance Management
• Positive Attitude Under Pressure

NEPEAN believes in diversity and is committed to providing Equal Employment opportunities for all applicants. We welcome applicants from all walks of life, including various socio-economic, cultural, LGBTIQ, Aboriginal and Torres Strait Islander backgrounds.

Salary: $80,000 per annum + Super