At a Glance
- Tasks: Install and configure hardware/software, troubleshoot issues, and provide tech support across Australia.
- Company: Join Steamatic, Australia's largest restoration company with a strong growth trajectory.
- Benefits: Competitive salary, superannuation, and opportunities for professional development.
- Other info: Dynamic work environment with opportunities for career advancement.
- Why this job: Make a difference in tech support while working with a dedicated team nationwide.
- Qualifications: 3+ years in IT support, strong problem-solving skills, and a passion for learning.
The predicted salary is between 85000 - 85000 $ per year.
Steamatic is Australia’s longest established and largest restoration Company with over 35 locations throughout Australia and growing each year. We have available work Nationwide in Metropolitan and Regional areas. We are now looking to recruit an experienced and qualified IT Support Technician to join our dedicated service team working in various locations throughout Australia.
The Role
- Installing and configuring hardware and software components to ensure usability
- Diagnosing, troubleshooting, and resolving connectivity, hardware, and software issues
- Performing tests and evaluations of new software and hardware
- Scheduling and conducting quality audit inspections, and analysing and reviewing systems, data and documentation
- Identifying variations and potential high-risk areas in securing adherence to standards and procedures
- Recommending corrective action plans and improvements in the resolution of non-compliance with standards detected through monitoring and auditing of processes and procedures
- Communicating, educating, and liaising with users and management to ensure awareness and adherence to standards, procedures and quality control issues and activities
- Assisting in troubleshooting, diagnosing, testing and resolving system problems and issues
- Developing, conducting, and offering technical guidance and training in application software and operational procedures
- Analysing, evaluating, and diagnosing technical problems and issues such as installation, maintenance, repair, upgrade and configuration and troubleshooting of desktops, software, hardware, printers, Internet, email, databases, operating systems and security systems
- Testing, identifying and diagnosing functionality errors and faults in systems, and programming code within established testing protocols, guidelines and quality standards to ensure systems perform to specification
- Performing organisational systems architecture reviews and assessments, and recommending current and future hardware and software strategies and directions
- Creating and reviewing technical documentation such as procedural, instructional and operational guides and manuals, technical reports and specifications and maintenance inventory systems
- Using project management methodologies, principles, and techniques to develop project plans and to cost, resource and manage projects
- Creating user and training documentation, and conducting formal training classes
- Establishing good relationships with all departments and colleagues
- Working with users to formulate and document business requirements
- Investigating, and analysing business processes, procedures and work practices
Qualifications
- Previous work experience in the same field
- 3+ years of experience in computer networks and systems maintenance
- Proficiency in computer systems, software installation, database programming, and cybersecurity basics
- Excellent written and verbal communication skills
- Good interpersonal skills
- Strong problem-solving, and time management skills
- Attention to detail
- Self-motivated and eager to learn and grow within the organisation
Salary: Between $75,000 and $85,000 per annum + Super
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