At a Glance
- Tasks: Provide Level 2 support, resolve technical issues, and manage diverse IT projects.
- Company: Leading Managed Services Provider focused on exceptional customer service.
- Benefits: Dynamic role with career growth, technical training, and a collaborative team environment.
- Other info: Perfect for tech enthusiasts looking to grow in a supportive environment.
- Why this job: Gain hands-on experience with cutting-edge technologies and make a real impact.
- Qualifications: Experience in Level 2 support, Microsoft 365, and strong problem-solving skills.
The predicted salary is between 67500 - 82500 $ per year.
- Actas a key Level 2 support point, resolving challenging technical issues for theservice desk.
- Gainhands-on experience across a wide range of server, network, and Microsoft 365cloud technologies.
- Enjoya dynamic role that blends responsive service desk support with engaging ITproject work.
- About Our Client
Our client is a leading Managed Services Provider (MSP)driven by a commitment to exceptional customer service and proactive ITmanagement.
They foster a highly collaborative team culture that empowersemployees to solve challenges creatively and effectively.
With a strong beliefin continuous learning and development, they equip their team with the skillsand knowledge needed to deliver cutting-edge solutions that optimise clientinfrastructure, processes, and growth.
About the role
As a Level 2 Systems Administrator, you will be a vital member of our service desk team and the go-to expert for escalatedtechnical issues.
You will be responsible for maintaining and supporting adiverse range of client server, network, and cloud infrastructure.
This is adynamic, hands-on role that offers a perfect mix of resolving challengingsupport tickets, managing core infrastructure, and contributing to a variety of IT projects, providing you with broad technical exposure.
Must haves
- Provenexperience in a Level 2 or Level 3 Service Desk capacity and Systems Engineer role, ideally within an MSP.
- Stronghands-on experience with Microsoft 365 administration (Exchange Online, Share Point, Teams, Entra ID).
- Hands onexperience of Windows Server, Active Directory, and virtualisation(VMware).
- Role and Responsibilities
- Provide timely and effective Level 2technical support for escalated issues from the service desk.
- Administer andsupport Microsoft 365 environments, including user management, mail flow, Share Point permissions, and Teams configuration.
- Performadministration and troubleshooting of client server infrastructure, including Windows Server, Active Directory, Group Policy, DNS, and DHCP.
- Manage andsupport client network infrastructure, including switches, routers, andfirewalls (Cisco Meraki).
- Manage andmonitor client backup and disaster recovery solutions to ensure dataintegrity.
- Participate in IT projects, including server migrations, network upgrades, and new clienton-boarding.
- Create andmaintain clear, detailed documentation for client systems and procedures.
Experience/Skills
- Strongtechnical proficiency across the Microsoft 365 suite.
- Solidexperience with Windows Servers, Active Directory, and virtualisationtechnologies (VMware).
- Fundamentalunderstanding of networking principles (IP, subnets, DNS, DHCP) andhardware.
- Excellentanalytical, problem-solving, and troubleshooting skills.
- Experience inan MSP environment is highly desirable.
- Experience with Medical, Dental, Clinics, Healthcare clients is highly desirable.
- Familiaritywith scripting (Power Shell) and exposure to SAN/NAS technologies areadvantageous.
- Qualification
- Essential: Higher School Certificate (HSC), Certificate IV in Information Technology, and/or Microsoft Technology Associate (MSA).
- Desirable: A Diploma or Bachelor's degree in Information Technology, along with anyrelevant networking or server-related certifications (e. g., Microsoft, Comp TIA, Cisco)
- What is on offer
- A dynamic role offering a fantastic mix ofadvanced service desk support and project work.
- Unparalleledexposure to a wide array of technologies across diverse clientenvironments.
- A clearpathway for career growth into senior engineering or specialised projectroles.
- A supportiveand collaborative team environment that invests in your technical trainingand professional development.
How to apply
ATTENTION! Please make sure youapply ONLY through our website. DO NOT apply for Appetency Recruitment Servicesjobs anywhere else on the web.
- If you are onour website then please apply using the “Apply Now” button below.
Other titles for this role in other organisation might be:
Systems Engineer , Service Desk Engineer (Level 2), IT Support Engineer, Technical Support Analyst, Infrastructure Support Engineer, MSP Engineer, Managed Services Engineer, Senior Support Engineer
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Systems Engineer in Sydney employer: Appetency Recruitment Services
As an Azure Cloud Specialist Engineer, you'll join a dynamic team that values continuous learning and collaboration in a vibrant work culture. With opportunities for career advancement to a Specialist Architect role and a competitive remuneration package, this position offers the perfect blend of professional growth and work-life balance, especially with the flexibility of remote and hybrid working arrangements in Melbourne.
Contact Details:
Appetency Recruitment Services Recruitment Team
