Strategic Account Manager / vCIO

Consulting role with strategic focus on clients’ IT environment. Manage a portfolio of customers helping clients with IT strategy. Sales focused role but sales as a by-product of good client IT strategy.

Fantastic Work Environment – unique career opportunity. Our client is an established, successful Managed Service Provider to small and medium enterprises throughout Australia. They offer a range of services including 24-hour service desk, network monitoring, telephony and WAN solutions, private and public cloud-based solutions, software development, software support, and other project-based works.

About the role:

• You will act as the strategic IT advisor to a number of small to medium-sized businesses.
• You must have a good technical understanding and a strategic view about your assigned client’s organization, their IT infrastructure, and how you can help them meet their long-term goals.
• You must be extremely strong in rapport and relationship building.
• The Strategic Account Manager role is a 100% strategic consulting role – we are looking for sales-focused individuals but not transactional sales individuals – we are looking for IT strategy-focused and relationship-driven sales strategists.
• The role does have sales/revenue KPIs as a by-product of improvements you will bring in the client's environment.
• The role does not require you to do hands-on technical work.
• You are expected to understand client requirements and help your portfolio of customers meet their vision.
• You will have pre-sales help in the organization to help you design the solution, and SDM shall be responsible for delivering the solution.
• You must have experience formulating strategy meeting customers’ needs and objectives and experience delivering service strategy to plan/service design that delivers to business objectives.

Roles and Responsibilities:

• Consulting, providing solutions, helping improve client IT environment and assisting the clients to meet their vision by removing IT as a pain area.
• Act as an IT Strategy advisor for a number of clients.
• Conduct regular meetings/strategic workshops with the clients.
• Liaise with the internal MSP team to ensure client’s objectives are met.
• Act as the final escalation/touch point for the customer (not a technical hands-on touch point).
• Help identify/build a long-term IT strategy for the clients.
• Reduce clients' IT risk and help them get time back in the day.
• Ability to become a trusted advisor for the client.

Key Result Area:

• Health of customer.
• Revenue generated as a by-product of advice.

Experience:

• A well-rounded IT and IT management experience.
• Strong strategic IT consulting (internal or external) experience.
• Experience within a Managed Services environment, supporting multiple customers (preferred).
• Strong technical understanding and IT account management background.
• Previous experience of running own business (shall be looked at favourably).
• Strong communication and relationship building experience.
• Several years of experience in a strategic IT advisory role.

Qualifications & Other Requirements:

• Tertiary qualifications in an IT or related discipline.
• Driver's licence & willingness to travel.

What is on offer:

• Base Salary + super.
• Excellent strategic consulting & client engagement role.
• Excellent culture & work environment.