At a Glance
- Tasks: Provide top-notch IT support and solve customer problems with cloud technologies.
- Company: Established Managed Service Provider focused on customer satisfaction.
- Benefits: Long-term career opportunities in a supportive work environment.
- Other info: Dynamic role with both remote and on-site support responsibilities.
- Why this job: Make a real impact by helping businesses thrive through technology.
- Qualifications: 4+ years MSP experience, strong communication skills, and IT certifications preferred.
The predicted salary is between 62100 - 75900 $ per year.
Opportunity for a self-motivated, problem solver and quality driven individual. Looking for individuals who love technology, motivated by a challenge and are driven by fixing the root cause.
Our client is an established Managed Service Provider that provides managed services to clients and replaces the internal IT department for its clients. The organization is very structured in its approach and thus is very customer satisfaction oriented.
About the role:
Catering to small and medium enterprises (4 to 200 size), you will be motivated by customer service, helping resolve customer problems and making an impact in customer business by providing top level end-to-end IT support for the clients. You must be ambitious, love technology, may even have a home lab as well, and be very customer service oriented.
Role and Responsibilities:
- You will be predominantly working on Cloud technologies and cloud security, providing over the phone support.
- You will be required to travel to client sites when the problem cannot be resolved remotely.
- The role will require you to provide both remote and on-site support to our customer base.
- Responsibilities include:
- Provide over the phone and on-site support to the end users.
- Experience supporting multiple clients.
- Resolving customer issues by working on tickets and managing your incidents.
- Analyse for root cause of the problem and fix the root cause.
- Resolving technical issues across the following technologies:
- M365 and Azure security
- Office 365 across Exchange, security, Intune, Endpoint manager, SharePoint, etc.
- Servers
- Backups and EDR
- Network and Firewalls
- Ticketing and Documentation Systems
Experience and Skills Requirements:
- Must have outstanding communication skills and customer service skills for both over the phone and in-person.
- At least 4+ years MSP experience supporting multiple customers at the same time.
- Must have MSP experience and ability to multitask and deal with multiple customers in varying IT capability.
- IT Certifications / Degree / Diploma preferred.
- Overall support experience across Microsoft 365, Windows Server, Active Directory and Exchange server, TCP/IP + DNS + DHCP and Azure knowledge.
- Full Australian Driver's License and own car.
On Offer:
Good working environment providing a long-term career.
How to apply:
ATTENTION! Please make sure you apply ONLY through our website. DO NOT apply for Appetency Recruitment Services jobs anywhere else on the web. If you are on our website then please apply using the "Apply Now" button below.
Level 2 Managed Services Engineer in Perth employer: Appetency Recruitment Services
As an Azure Cloud Specialist Engineer, you'll join a dynamic team that values continuous learning and collaboration in a vibrant work culture. With opportunities for career advancement to a Specialist Architect role and a competitive remuneration package, this position offers the perfect blend of professional growth and work-life balance, especially with the flexibility of remote and hybrid working arrangements in Melbourne.
Contact Details:
Appetency Recruitment Services Recruitment Team
