At a Glance
- Tasks: Coordinate and supervise service desk operations for the dental industry.
- Company: Join a leading Managed Service Provider with a focus on IT solutions.
- Benefits: Permanent role with competitive pay and specialised industry experience.
- Other info: Enjoy a hybrid work model with opportunities for professional growth.
- Why this job: Make a real impact in a dynamic environment while developing your career.
- Qualifications: Strong stakeholder management skills and experience in IT service management.
The predicted salary is between 62100 - 75900 $ per year.
You will be a detail-oriented and organized individual to join the client team as Service Desk Technicians in a supervisory and technical role. In this role you will assess, supervise, coordinate and perform service desk operations with technicians on behalf of existing clients within the Dental Industry Australia wide.
Key Responsibilities
- Coordinating with internal and external stakeholders to manage service requests
- Guaranteeing the smooth delivery of IT solutions and services
- Managing schedules & timesheets for a team of technicians and handling escalations from customers
- Handling the reception, triage, and assignment of all onsite requests, tickets and tasks
- Overseeing service operations and delivery and coordinating with account managers
- Resolving remote tickets
Requirements
- Outstanding stakeholder management skills with the capability to garner support for service management initiatives
- Experience working for a Managed Service Provider or Consultancy
- Project Management Professional (PMP), Microsoft and ITIL certifications and ConnectWise experience beneficial
What is on offer
- Permanent role with good pay
- Specialised industry experience
- Experience working for a Managed Service Provider or Consultancy
How to apply
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Helpdesk & Dispatch Coordinator in Melbourne employer: Appetency Recruitment Services
As an Azure Cloud Specialist Engineer, you'll join a dynamic team that values continuous learning and collaboration in a vibrant work culture. With opportunities for career advancement to a Specialist Architect role and a competitive remuneration package, this position offers the perfect blend of professional growth and work-life balance, especially with the flexibility of remote and hybrid working arrangements in Melbourne.
Contact Details:
Appetency Recruitment Services Recruitment Team
