At a Glance
- Tasks: Provide top-notch support and manage exciting tech projects for clients.
- Company: Join a caring, employee-focused Managed Service Provider with over 35 years of experience.
- Benefits: Enjoy competitive pay, profit sharing, and flexible work options in a supportive culture.
- Other info: Great opportunities for growth and development in a collaborative environment.
- Why this job: Be part of a dynamic team that values learning and client satisfaction.
- Qualifications: 2-6+ years of MSP service desk experience and strong customer focus required.
The predicted salary is between 72000 - 88000 $ per year.
Full time, Permanent Remote Hybrid role focused on reactive and proactive mid-senior level support and projects. Opportunity to work in a caring culture organisation that provides venues to learn and grow.
Our client is an established, stable and growing Managed Service Provider business catering to small and medium enterprises mainly in Sydney for over 35 years. The team is expanding in Melbourne and gearing for growth. The value proposition for this business is to act as a true strategic partner accountable for delivering increased value and efficiency for its customers. The culture of the organisation promotes proper analysis and problem-solving to continually improve clients’ confidence in their technology environment.
About the role: We are looking for ambitious, always learning, process-driven, client satisfaction-oriented Engineers. Cultural fit is important for the business, which promotes learning, encourages ownership, and offers profit share schemes.
Must haves for the role:
- Provide exemplary customer service by phone, email, in person, and via remote monitoring and management systems (currently utilise N-Able).
- Experience working on projects and assisting clients on a day-to-day basis / providing service desk support through ticketing systems.
Role and Responsibilities:
- Provide both remote and on-site support related to hardware troubleshooting and replacement, networking, server, Microsoft 365 management, administration, and support.
- Work with a ticket-based system, managing your own tasks and incidents (Autotask / ConnectWise).
- Provide support to pro-active and project teams.
- Deliver on projects such as site deployment, laptop builds, network devices, server infrastructure, M365, Cloud.
- Record and complete documentation as required through ITGlue and SharePoint.
- Experience across technologies: Microsoft Server operating systems (including AD, DHCP, DNS, RAS, RDSH, GPOs), Microsoft Exchange server (on-prem & Online), Microsoft Remote Desktop Services & Citrix XenApp environments, understanding of Microsoft Office environment, Mac or Apple product support, end user devices (desktops, laptops, thin clients), Microsoft Public Cloud environments (Azure, Modern Workplace/M365), networking experience (TCP/IP, LAN/WAN connection troubleshooting, DNS, firewalls, NAT rules), collaboration (MS Teams/3CX).
Experience and Skills Requirements:
- Be customer-focused and able to multitask and deal with customers of varying IT capability.
- 2-6+ years MSP service desk experience mandatory.
- Experience with projects under the guidance of a senior engineer or independently.
- Experience with systems such as Autotask or ConnectWise, N-Able, ITGlue, SharePoint, Windows Desktop support, Microsoft 365 and Azure knowledge.
- Experience with Windows Server, Active Directory and Exchange server, TCP/IP + DNS + DHCP.
- Ability to work autonomously within a geographically spread team.
- Full Australian Driver’s License and own car.
- IT Certifications / Degree / Diploma preferred. Certifications with ITIL (v3 or higher), Microsoft, Cisco, CompTIA will be highly regarded but are not essential.
On Offer:
- Competitive remuneration and profit sharing scheme.
- WFH in Melbourne or hybrid (a combination of WFH and office).
- Excellent office in Sydney North West & Hills District and onsite parking.
- Genuine caring culture that promotes learning.
Other titles for this role in other organisations might be: Level 2/3, Service Desk, System Support, Help Desk Support, Level 2 Technician, Support Engineer, Level 3 Technician, Field Engineer, Escalation Engineer.
System Engineer in Sydney employer: Appentency Recruitment Services
As a Project Engineer with our established Managed Service Provider, you'll thrive in a supportive and innovative environment that values learning and ownership. With over 35 years of experience serving small and medium enterprises in Sydney and now expanding into Melbourne, we offer a genuine caring culture, profit share schemes, and opportunities for professional growth, making it an excellent place for those seeking meaningful and rewarding employment.
Contact Details:
Appentency Recruitment Services Recruitment Team
