Full time, Permanent
No experience required
14d ago , from Appentency Recruitment Services
Key Responsibilities
- Troubleshooting:Fixing common technical problems with PCs, mobile devices, printers, and basic network connectivity.
User Support
Assisting with software installations, account setup (like Active Directory), and application support (likeMicrosoft 365,Intune).
- Onsite Presence:Physically visiting user locations (offices, sites) to resolve issues, moving beyond just remote helpdesk work.
- Communication:Clearly explaining solutions to non-technical users and escalating complex issues to L2/L3 engineers.
- Customer Focus:Ensuring a high level of customer satisfaction and a positive support experience.
Typical Skills & Environment
- Tech Stack:Windows OS, Microsoft 365, Active Directory, basic networking.
- Environment:Often works within Managed Service Providers (MSPs) or large organizations needing dedicated onsite support.
- Career Growth:Serves as a foundation for advancing into specialized L2/L3 roles or cloud/cybersecurity.
Level 1 Support Engineer in Melbourne employer: Appentency Recruitment Services
As a Project Engineer with our established Managed Service Provider, you'll thrive in a supportive and innovative environment that values learning and ownership. With over 35 years of experience serving small and medium enterprises in Sydney and now expanding into Melbourne, we offer a genuine caring culture, profit share schemes, and opportunities for professional growth, making it an excellent place for those seeking meaningful and rewarding employment.
Contact Details:
Appentency Recruitment Services Recruitment Team
