Full time, Contract
14d ago , from Appentency Recruitment Services
We are looking for a customer-focused Mobility Engineer (Level 2)to join our Managed Services team. In this role, you will provide ongoingsupport, administration, and optimisation of enterprise mobility environmentsfor multiple customers.
You will work across a range of client environments, primarilysupporting iOS and Android devices using platforms such as MicrosoftIntune and VMware Workspace ONE, ensuring secure, compliant, andhigh-performing mobile ecosystems.
This is a hands‐on, customer-facing role requiring strongtechnical capability, clear communication, and a proactive approach toproblem‐solving.
Key Responsibilities
- ProvideLevel 2 support for customer mobility environments (Intune &Workspace ONE)
- Act asa technical point of contact for customers, ensuring a highstandard of service delivery
- Manageand support:
- Deviceenrolment and provisioning
- MDM/MAMconfigurations
- Monitorand maintain device compliance and Conditional Access policies
- Troubleshootand resolve mobility‐related issues across multiple customer environments
- Workwith customers to implement best practices for mobility andsecurity
- Collaboratewith internal teams (Level 1, Level 3, Security, Infrastructure) forescalations and project work
- Maintainaccurate documentation, ticket updates, and reporting
- Assistwith onboarding new customers into managed mobility services
- Participatein continuous improvement initiatives and service optimisation
- Travelto customer sites as required
Key Skills & Experience
- Provenexperience supporting enterprise mobility solutions in a managedservices or multi-customer environment
- Stronghands‐on experience with:
- MicrosoftIntune and/or VMwareWorkspace ONE
- iOSand Android device management
- Experiencewith:
- AppleBusiness Manager (ABM/DEP)
- AndroidEnterprise and Samsung Knox
- ConditionalAccess and compliance policies
- Identity-basedaccess control
- MDM/MAMconfigurations
- Knowledgeof mobile security:
- Encryption
- Jailbreak/rootdetection
- Experiencesupporting end users in live enterprise environments
Soft Skills & Attributes
- Excellentcustomer communication and stakeholder management skills
- Strongorganisational and time management abilities (ability to managemultiple customers/tickets)
- Acollaborative team player who can also work independently
- Highlevel of ownership, accountability, and professionalism
- Strongtroubleshooting and problem-solving mindset
- Abilityto work in a fast‐paced Managed Services environment
- Willingnessto travel to customer sites when required
Desirable Qualifications
- Microsoftcertifications (e.g. Microsoft 365 Certified: Modern DesktopAdministrator Associate)
- Mobility/endpointmanagement certifications
- Experiencein MSP or customer-facing IT roles
Key Relationships
- Customersand client stakeholders
- InternalService Desk (Level 1) and Engineering (Level 3) teams
- Cybersecurityand Identity teams
- Infrastructureand Operations teams
- Mobilecarriers and device vendors
What We're Looking For
We're looking for someone who:
- Is comfortableworking directly with customers and representing the business
- Takes ownershipof issues through to resolution
- Canbalance technical delivery with customer experience
- Isreliable, proactive, and adaptable
- Has a genuine interest in mobility and modern workplace technologies
L2 Support Engineer in Melbourne employer: Appentency Recruitment Services
As a Project Engineer with our established Managed Service Provider, you'll thrive in a supportive and innovative environment that values learning and ownership. With over 35 years of experience serving small and medium enterprises in Sydney and now expanding into Melbourne, we offer a genuine caring culture, profit share schemes, and opportunities for professional growth, making it an excellent place for those seeking meaningful and rewarding employment.
Contact Details:
Appentency Recruitment Services Recruitment Team
