Full time, Permanent
14d ago , from Appentency Recruitment Services
You will be a detail oriented and organized individual to join the client team as Service Desk Technicians in a supervisory and technical role. In this role you will assess, supervise, coordinate and perform servicedesk operations with technicians on behalf of existing clients within the Dental Industry Australiawide.
Key Responsibilities
- Coordinating with internal and external stakeholders to manage service requests
- Guaranteeing the smooth deliveryof IT solutions and services
- Managing schedules ×heets for a team of techniciansand handling escalations from customers
- Supporting the continuous improvement of delivery processes and methodologies
- Handling the reception, triage, and assignment of all onsite requests, tickets and tasks
- Overseeing service operations and delivery and coordinating with account managers
- Developing and maintaining trainingimprovement plans, schedulesand status reports
- Resolving remote tickets
Requirements
To be successful inyour application, you will need:
- Outstanding stakeholder management skillswith the capability to garner support for service managementinitiatives
- Demonstrated expertise in workforce scheduling and planning and are beneficial
- Experience workingfor a Managed Service Provideror Consultancy.
- Access to a car and a valid driver'slicense
- Project Management Professional (PMP), Microsoftand ITIL certifications and ConnectWise experience beneficial
What is onoffer
- Permanent role with good pay
- Specialised industry experience
- Experience workingfor a Managed Service Provideror Consultancy.
Other titles for this rolein other organisation might be: Service Desk Coordinator, Helpdesk Coordinator,Dipatcher, Service Desk 2IC
Helpdesk & Dispatch Coordinator in Melbourne employer: Appentency Recruitment Services
As a Project Engineer with our established Managed Service Provider, you'll thrive in a supportive and innovative environment that values learning and ownership. With over 35 years of experience serving small and medium enterprises in Sydney and now expanding into Melbourne, we offer a genuine caring culture, profit share schemes, and opportunities for professional growth, making it an excellent place for those seeking meaningful and rewarding employment.
Contact Details:
Appentency Recruitment Services Recruitment Team
