At a Glance
- Tasks: Drive customer success and build strong relationships with clients to ensure their goals are met.
- Company: Join a leading B2B SaaS company focused on customer satisfaction and growth.
- Benefits: Competitive salary, flexible work options, and opportunities for professional development.
- Other info: Dynamic team environment with a focus on innovation and customer advocacy.
- Why this job: Make a real impact by helping customers succeed and grow with our platform.
- Qualifications: 3+ years in customer success or account management with strong relationship skills.
The predicted salary is between 74250 - 90750 $ per year.
Drive customer adoption, retention, and expansion for your portfolio.
Own customer relationships post-sale and drive value realization.
You will work with a portfolio of customers to ensure they achieve their goals with our platform, driving retention and identifying expansion opportunities.
What You Will Do
- Own relationships with a portfolio of customers
- Drive product adoption and value realization
- Conduct business reviews and success planning
- Identify and close expansion opportunities
- Manage renewals and reduce churn
- Advocate for customers internally
- Create customer success playbooks
- Collaborate with sales on customer references
- What We Are Looking For
- 3+ years of customer success or account management
- Experience with B2B Saa S customers
- Strong relationship building skills
- Data-driven approach to customer health
- Ability to identify and close upsell opportunities
- Excellent communication and presentation skills
- Project management capabilities
- Technical aptitude for our product domain
- Nice to Have
- Experience in sales technology or Rev Ops space
- Track record of net revenue retention above 100%
- #J-18808-Ljbffr
Customer Success Manager in Sydney employer: Apparate, Inc.
As a Customer Success Manager at our company, you'll be part of a dynamic and supportive work culture that prioritises employee growth and development. We offer competitive benefits, including flexible working arrangements and opportunities for professional advancement, all while being located in a vibrant area that fosters innovation and collaboration. Join us to make a meaningful impact on our customers' success and enjoy a rewarding career in the B2B SaaS space.
