At a Glance
- Tasks: Lead a dynamic team, drive sales growth, and ensure exceptional customer experiences.
- Company: Join Apollo Blinds, a leader in transforming Australian homes with quality products.
- Benefits: Enjoy a competitive salary, company vehicle, profit share, and career growth opportunities.
- Other info: Be part of a supportive environment that values your growth and success.
- Why this job: Make a real impact by leading a high-performing team and enhancing customer satisfaction.
- Qualifications: Experience in leadership roles with a focus on sales and customer service excellence.
The predicted salary is between 63000 - 77000 $ per year.
Lead a High-Performing Team. Drive Growth. Deliver Exceptional Customer Experience. For over 38 years, Apollo Blinds has been helping Australian homeowners transform their spaces with quality blinds, awnings, shutters, curtains & screens. Built on a reputation for exceptional customer service, quality products and professional installations, we continue to grow through our commitment to delivering outstanding customer experiences. We are seeking an energetic and results-driven Branch Manager to lead and grow our branch operations. This is a hands-on leadership role for someone who thrives on developing people, increasing sales performance, driving installation excellence, and ensuring outstanding customer service.
About the Role
As Branch Manager, you will take ownership of branch performance with a strong focus on:
- Growing sales revenue and improving conversion rates
- Managing and developing sales and installation teams
- Delivering exceptional customer service and customer satisfaction
- Driving branch profitability and business growth
- Maintaining operational excellence and company standards
- Building a positive, high-performance workplace culture
Key Responsibilities
Sales Leadership & Business Growth
- Lead and mentor the sales team to achieve and exceed targets
- Monitor and improve sales conversion rates
- Drive accountability and a results-focused sales culture
- Analyse branch performance data to identify growth opportunities
- Develop and implement local business development initiatives
- Manage branch budgets, margins, and profitability
Installation Operations
- Oversee installation scheduling and delivery
- Ensure installations are completed to a high standard
- Monitor and reduce installation costs without compromising quality
- Manage subcontractor relationships and compliance requirements
- Ensure installation paperwork, job completion records, and quality documentation are maintained
- Proactively manage reworks and warranty issues
Customer Service Excellence
- Resolve customer issues, disputes, and complaints professionally
- Monitor and respond to customer feedback and reviews
- Ensure customer enquiries and service tickets are managed promptly
- Create a customer-first culture focused on positive outcomes
- Maintain strong communication throughout the customer journey
People Leadership
- Recruit, train, coach, and develop staff
- Conduct performance management and mentoring
- Foster a positive and accountable team environment
- Ensure compliance with company procedures and standards
- Coordinate ongoing product and system training
Operational Management
- Manage showroom presentation and standards
- Monitor branch expenses and budgets
- Oversee payroll processes, timesheets, commissions, and contractor claims
- Complete reporting requirements and performance analysis
- Manage vehicle fleet maintenance and compliance
- Coordinate stock receipting, logistics, and deliveries
About You
To be successful in this role, you will have:
- Proven experience in a Branch Manager, Operations Manager, Sales Manager, or similar leadership role
- Strong track record of growing sales and improving business performance
- Experience leading customer-facing teams
- Excellent people management and coaching skills
- Strong problem-solving and conflict-resolution abilities
- Financial acumen with experience managing budgets and profitability
- High levels of organisation and attention to detail
- A hands-on, proactive management style
- Excellent communication and leadership skills
What’s on Offer?
- Salary Package
- Fully maintained company vehicle
- 10% profit share incentive
- Opportunity to directly influence branch growth and profitability
- Autonomy to lead and develop your team
- Supportive leadership environment
- Long-term career growth opportunities
Branch Manager in Sydney employer: Apollo Window Blinds
Apollo Blinds is an exceptional employer that prioritises the growth and development of its employees while fostering a positive, high-performance workplace culture. As a Branch Manager, you will enjoy a competitive salary package, including a fully maintained company vehicle and a 10% profit share incentive, all within a supportive leadership environment that encourages autonomy and long-term career advancement. Join us in delivering outstanding customer experiences and driving business growth in a company renowned for its commitment to quality and service excellence.
