Talent Acquisition Partner - SEA Region @ APL Logistics | Empowering APAC Talent Strategies
Job Purposes:
Responsible for ensuring that customer orders are processed accurately and efficiently, container loads are maximized, and orders are fulfilled in a timely and cost‐effective manner. Work collaboratively with other teams and stakeholders, including external vendors, to meet customer expectations and ensure compliance with regulatory requirements and company policies.
Responsibilities
Operational:
- Process and manage customer orders efficiently and accurately in accordance with established procedures and protocols; and timeliness with high accuracy to meet customer expectations and cost‐effectiveness.A
- Maintain accurate and up‐to‐date records of customer orders and communicate any changes or issues to relevant stakeholders.
- Proactively address service issues with the respective stakeholders; elevate more complex cases to senior colleagues and Supervisor/Manager.
- Escalate non‐conformance issues for interventions and corrections.
- Respond to queries from various stakeholders.
- Cooperate with service providers (2PL/3PL etc.) to resolve warehouse, customs or trucking issues to ensure timely delivery of orders.
- Ensure all processes are documented and updated SOPs are reviewed after Logistics Analysts' updates.
- Any other responsivities as assigned by Supervisors/Managers.
- Provide excellent customer service at all times and address any customer concerns or issues in a timely and professional manner.
- Communicate effectively with customers to ensure that their orders are fulfilled to their satisfaction and their expectations are met.
- Continuously identify service gaps, give recommendations and implement solutions to enhance greater customers' satisfaction.
- Develop and maintain strong relationships with customers to promote repeating business and customer loyalty.
- Work collaboratively with cross‐functional teams to achieve common goals and objectives.
- Communicate effectively with internal and external stakeholders to ensure that customer orders are fulfilled efficiently and accurately.
- Maintain and build strong relationships with vendors and suppliers.
Qualifications
- Minimum 1 year of relevant work experience in logistics, order processing, or customer service.
- Strong command of the English language (written and verbal).
- Proficiency in PC applications and MS Office tools (e.g., Word, Excel, Outlook).
- Ability to work collaboratively in a team environment and manage multiple priorities.
- Strong problem‐solving skills and attention to detail.
- Familiarity with logistics processes, including 2PL/3PL operations, is a plus.
- Experience in data analysis and reporting, with the ability to interpret data to drive decision‐making.
- Demonstrated experience in key account management, with the ability to build and maintain strong client relationships.
Seniority level: Associate
Employment type: Full‐time
Job function: Supply Chain, Business Development, and Customer Service.
Industries: Transportation, Logistics, Supply Chain and Storage, Warehousing and Storage, and Truck Transportation.
Associate, Customer Service & Support in Sydney employer: APL Logistics
As an Associate Representative in Customer Service and Support, you will thrive in a dynamic work environment that prioritises collaboration and customer satisfaction. Our company fosters a supportive culture where employees are encouraged to grow through continuous learning and development opportunities, all while enjoying the benefits of working in a location that values efficiency and innovation. Join us to be part of a team that not only meets but exceeds customer expectations, ensuring a rewarding and meaningful career path.
