Aphex is seeking a Customer Experience (CX) professional to join the product team and shape how users learn, adopt, and stay confident with our visualization and planning tools. You will own live chat support, incident communications, and product knowledge, turning changes into clear guidance across in-app messages, release notes, and customer-facing docs.
This role offers flexible/remote work across UK and Australian time zones, with opportunities to collaborate with Marketing and Engineering
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Product CX Specialist: Change Communications & Live Support in Newcastle employer: Aphex
At Aphex, we pride ourselves on being an exceptional employer that empowers our team members to thrive in a dynamic and innovative environment. With a strong focus on employee growth, we offer competitive salaries, flexible working arrangements, and continuous development opportunities, including access to our Emerging Leaders programme. Our collaborative culture fosters meaningful relationships and a shared mission to revolutionise the construction industry across Australia and New Zealand, making it an exciting place for ambitious professionals to shape their careers.
