APG&Co - Customer Care Consultant - 3 Month Contract

We are looking for a customer service team member to join our team on a fixed term, 3-month Casual Contract, from December to February. Day-to-day, you’ll be responding to customer queries using Zendesk, handling enquiries by email, phone and online, and assisting with other tasks typical of a customer service role.

This role is available on a casual basis with a minimum of approximately 22.8 hours (3 days) per week.

Key Responsibilities

• Assist all customers over phone, chat and email in a timely manner, ensuring we are providing best practice and ‘on brand’ customer care to our customers.
• Accurately lodge all customer details, phone sales, feedback and queries in Zendesk.
• Complete various customer care tasks including but not limited to: processing return to senders; marketplace enquiries; social enquiries; competitions; fraud order management; unfinalized orders and returns; product feedback and reviews.
• Liaise with the warehouse, couriers and internal departments to resolve customer queries, and proactively work together to identify potential issues before they occur.
• Respond to customer product reviews and feedback, and report to the relevant department.
• Be a brand ambassador by representing our brand values and supporting the wider team; including retail, ecommerce, email marketing and logistics, to better service customers where relevant.

What we’re looking for

• Previous customer service experience (contact centre, online support, or retail welcome)
• Strong written and verbal communication skills
• Ability to learn new systems quickly – Zendesk experience is a plus
• Attention to detail and good organisational skills
• Ability to work independently and as part of a team
• Flexibility and reliability

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