Customer Care and Support Officer - Government
Customer Care and Support Officer – Government Sector
APG Workforce is currently seeking 2 experienced Customer Care and Support Officers for an exciting opportunity within the Government Sector, based in Parramatta.
This role is ideal for customer service professionals who thrive in fast-paced environments, possess excellent communication skills and are passionate about delivering exceptional customer experiences.
The Role
- Location: Parramatta NSW
- Start Date: 23 November 2026
- End Date: 31 December 2026
- Pay Rate: $43 per hour + Super
- Hours: 8 hours per day, 40 hours per week
- Work Arrangement: Hybrid – office attendance required Tuesdays and Thursdays
- Positions Available: 2
Key Responsibilities
- Deliver high-quality customer service and support to internal and external stakeholders.
- Respond to customer enquiries professionally, accurately and within required timeframes.
- Manage customer interactions across multiple communication channels.
- Identify and elevate complex enquiries, ensuring appropriate follow-up and resolution.
- Maintain accurate customer records and documentation within relevant systems.
- Manage high volumes of enquiries while maintaining excellent service standards.
- Work collaboratively with team members to achieve service delivery objectives.
- Handle sensitive or complex customer matters with professionalism and discretion.
About You
To be successful in this role, you will demonstrate:
- Previous experience in customer service, customer support or contact centre environments.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with the ability to build positive stakeholder relationships.
- Excellent organisational and time management skills.
- High attention to detail and accuracy.
- Experience using customer management systems and Microsoft Office applications.
- Ability to manage competing priorities in a fast-paced environment.
- Confidence handling complex or sensitive customer enquiries.
- Ability to work both independently and as part of a team.
What's on Offer?
- Competitive hourly rate of $43 per hour + Super.
- Hybrid working arrangements with only two mandatory office days per week.
- Convenient Parramatta CBD location.
- Opportunity to gain valuable experience within the Government Sector.
- Supportive and collaborative team environment.
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Customer Care and Support Officer - Government in Sydney employer: APG Workforce
APG Workforce is an excellent employer that values its team members by offering a supportive work culture and opportunities for professional growth within the infrastructure sector. Working from the Russell Vale Depot, employees benefit from a structured 9-day fortnight roster, allowing for a great work-life balance while contributing to essential community projects. With a focus on hands-on experience in traffic signal installation and maintenance, this role provides meaningful work that directly impacts local road safety.
