Responsibilities
- Responding promptly to customer inquiries via phone and email, providing accurate information about products, pricing, availability and order status
- Assistingcustomers with product selection, recommendations, and technical inquiries
- Processing of complexcustomer orders accurately and efficiently in SAP
- Collaborate with the sales team to support sales initiatives, providequotesandprepare sales orders
- Build andmaintainstrong relationships with customers
- Maintainaccurateand detailed records of customer interactions, transactions, and communicationsin our CRM
Skills & Experience
- 2 years of experience in customer service, sales support, or related roles
- Great attention to detailand ability toenter complex customer orders accurately into our systems
- Previousexperience with sales of metal roofing, sheetmetal or related products preferred,but not essential
- Proventrack recordof delivering excellent customer service and resolving customer issues effectively
- Self-driven worker that also works well as part of a team
- Excellent communication, interpersonal and negotiating skills
- Strongcomputer skills,knowledge of SAPisaplus
Conditions & Benefits
- Full-time permanent position, Monday to Friday
- Excellent career opportunity with growth potential
- Join a dynamic achievement driven team
- Strong company, strong future
About the company
Apex Building Products is part of the Apex Steel Group, one of Australia's largest privately owned steel manufacturers & distributors. Since its inception in 1994, Apex has continued to grow across Australia offering a wide range of products while servicing diverse industries. With a strong focus on innovation, quality, and customer service, we are dedicated to delivering excellence in all that we do.
Join our team and be a part of our continued success!
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Customer Service Representative employer: APEX
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