ABOUT US
Apex Radiology, established in 1996, is a leading diagnostic imaging provider in Western Australia, supporting both public and private clinics across Bunbury, Mandurah, Busselton, Margaret River and Perth. We offer a full range of services including CT, MRI, X-ray, Ultrasound, Interventional Radiology and Nuclear Medicine. Part of the Integral Diagnostics (IDX Group), one of Australasia’s largest radiology networks with 150+ sites, Apex offers a supportive, forward-thinking environment backed by stability, growth, and a strong focus on patient care and innovation.
About the Opportunity
We’re looking for a full time Booking Centre Agent to join our friendly team at Apex Radiology in O'Connor. As a key member of our team, you’ll be the first point of contact for patients and referrers-playing an essential role in creating a smooth and supportive patient experience. If you’re someone who thrives in a fast-paced environment, has a passion for helping others, and enjoys working in a collaborative team, we’d love to hear from you.
Your Day-to-Day Responsibilities
- Answering incoming calls with warmth and professionalism
- Scheduling appointments efficiently, ensuring optimal use of booking slots
- Providing patients with clear information on scan preparation, costs, and concession eligibility
- Processing patient referrals and coordinating with internal clinical teams
- Working closely with radiologists, technicians, and admin colleagues to ensure excellent service delivery
- Maintaining accuracy in patient data entry and handling confidential information with care
What We’re Looking For
- A strong ‘patient-first’ approach with excellent customer service skills
- Confident communicator who is calm, compassionate, and solutions-focused
- High level of attention to detail, especially in administrative and data entry tasks
- Comfortable using multiple digital platforms and booking systems
- Experience in a medical or allied health administration setting (radiology experience highly regarded)
- Ability to thrive both independently and in a team environment
For You
Competitive Salary: Attractive salary with annual reviews to recognize your contributions.
- Paid Parental Leave: Additional leave to support new parents.
- Fitness Passport: Access to over 1000 locations nationwide to support your fitness goals.
- Employee Discounts: Discounts at hundreds of retailers for everyday expenses, holidays, health insurance, and more.
- Recognition Programs: Celebrate outstanding performance and dedication through our recognition platforms.
- Referral Bonuses: Financial incentives for referring great talent to our team.
- Career Advancement: Opportunities for career growth and succession planning within an innovative company.
- Work-Life Balance: Flexible work options for full-time or part-time roles.
- Community and Social Events: Engage in a supportive workplace with free parking and great social events.
Contact
Integral Diagnostics (IDX Group) supports a multicultural and diversity workplace. We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply.
Building a healthier world, by delivering the best health outcomes one patient at a time.
IDX employs a wide diverse range of professionals across career pathways: Clinical Specialists – Radiologists, Radiographers, Sonographers, Echocardiographers, Nuclear Medicine Technologists; Nursing – Registered Nurse, Enrolled Nurse, Clinical Assistants; Administration – Managers, Supervisors, Receptionists, Booking Centre Agents; Shared Services – People & Culture, Marketing, Risk Management, ICT, Finance.
We know that the success of our business is dependent on our experienced, dedicated, and forward-thinking invaluable team.
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Booking Centre Agent in Perth employer: Apex Radiology
Apex Radiology is an exceptional employer, offering a unique blend of clinical leadership and professional development opportunities for MRI professionals at our O'Connor clinic. With competitive remuneration, performance bonuses, and a commitment to ongoing education, we foster a supportive work culture that values collaboration and innovation. Join us to be part of a large, established radiology network where your contributions directly impact patient care and team success.
