At a Glance
- Tasks: Provide hands-on technical support and manage workplace technology for our teams.
- Company: Join APD Global, a pioneering tech company in engineering innovation.
- Benefits: Full-time role with opportunities for skill development and career growth.
- Other info: Collaborate with a dynamic IT team in a supportive environment.
- Why this job: Make a real impact on employee tech experiences while building your expertise.
- Qualifications: Experience in Level 1/2 IT support and knowledge of Microsoft 365 and endpoint management.
The predicted salary is between 59400 - 72600 $ per year.
We are seeking a proactive and customer-focused End User Engineer based in Melbourne to provide hands‑on technical support to our people and engineering teams.
This role combines excellent end‑user support with endpoint management and opportunities to assist with local IT infrastructure.
As part of APD Global's Internal IT team, you will help maintain reliable and secure workplace technology, including Windows devices, Microsoft 365, Intune and business applications.
You will also collaborate with our infrastructure specialists on Melbourne office networking, server room equipment and connectivity issues.
What You'll Do
- Providing responsive Level 1/2 onsite and remote support for Windows devices, peripherals, meeting room systems, mobile devices and connectivity issues.
- Supporting Microsoft 365 services, including Outlook, Teams, One Drive and Share Point, and troubleshooting corporate and engineering applications.
- Deploying, configuring and maintaining laptops and workstations using Intune, Windows Autopilot and standardised software deployment and patching processes.
- Managing end-user onboarding and offboarding tasks, identity and access requests, MFA troubleshooting, device compliance and application provisioning.
- Assisting the infrastructure team with Melbourne office infrastructure, including network switches, Wi‑Fi, firewalls, server room equipment and connectivity troubleshooting, with escalation when required.
- Working with the wider IT team and vendors to resolve escalated issues, identify recurring problems and maintain tickets, asset records and technical documentation.
- Selection Criteria
- Practical experience providing Level 1/2 end-user IT support across Windows desktops, laptops, peripherals and mobile devices.
- Experience supporting Microsoft 365, including Teams, Outlook, One Drive and Share Point, with exposure to Microsoft Intune and Entra ID.
- Strong customer service and communication skills, with the ability to own incidents, service requests and onsite support through to resolution.
- Understanding of endpoint deployment, Windows Autopilot, software installation, patching and endpoint security or compliance practices.
- Working knowledge of Active Directory or Entra ID, user accounts, permissions, MFA and identity troubleshooting.
- Working knowledge of TCP/IP, DNS, DHCP, Wi‑Fi and basic switching, with experience in basic hands‑on infrastructure support.
- Exposure to Windows Server, Hyper‑V, networking equipment or firewalls is essential.
- Ability to document technical solutions, maintain asset records and follow IT security, change and escalation procedures.
- Ability to work autonomously onsite in Melbourne while collaborating closely with a geographically distributed Internal IT team.
Why Join Us?
Be part of an innovative company pioneering technology for engineering.
Make a direct impact by improving the day-to-day technology experience for APD Global employees.
Build your end-user computing expertise while gaining hands‑on exposure to infrastructure, networking and modern workplace technology.
Good to know
This is a full‑time, office‑based role.
You'll need Australian working rights and to complete pre-employment screening.
We're an equal opportunity employer and welcome applicants from all backgrounds.
Only shortlisted applicants will be contacted.
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End User Engineer in Melbourne employer: APD Global
At APD Global, we pride ourselves on fostering a supportive and dynamic work environment in Parramatta, where our Reception & Office Operations Coordinator plays a vital role in ensuring smooth office operations. We offer competitive benefits, opportunities for professional growth, and a culture that values teamwork and innovation, making it an ideal place for those seeking meaningful and rewarding employment.
