At a Glance
- Tasks: Support clients in insurance needs and manage policy administration.
- Company: Join Aon's Global and Corporate Client Services team.
- Benefits: Flexible work options, comprehensive benefits, and career development opportunities.
- Other info: Enjoy a supportive culture with ongoing mentoring and global wellbeing days.
- Why this job: Make a real impact while learning from industry experts in a dynamic environment.
- Qualifications: Strong admin skills, attention to detail, and a passion for customer service.
The predicted salary is between 47250 - 57750 $ per year.
Join our Global and Corporate Client Services team, supporting clients across the energy, power, utilities and natural resources sectors. As a Service Specialist, you will play a key role in delivering exceptional client service and supporting the day-to-day management of a diverse portfolio of clients within one of Aon’s specialised industry segments.
Working closely with Client Managers, Client Executives and internal stakeholders, you will coordinate policy administration, manage renewal and servicing activities, and contribute to delivering high-quality outcomes for clients. This is a fast-paced and collaborative environment where no two days are the same, offering exposure to complex risk and insurance solutions, opportunities to build strong industry knowledge, and the chance to develop your career within a supportive and high-performing team.
You will be part of a team that values collaboration, continuous improvement and outstanding client experiences, while supporting some of Australia's leading organisations operating in critical infrastructure, energy generation, utilities and natural resources industries.
We are seeking a proactive and customer-focused Service Specialist to join our Global and Corporate client support team. In this role, you will join a team of Client Managers and Client Executives with varied portfolios of national & multinational corporate clients, ensuring seamless support to both internal and external stakeholders and adhere to the highest standards of service delivery.
This is a hybrid role with the flexibility to work from home and from our Aon office.
Your day will be busy with a focus on client servicing which will be the key to your success!
Responsibilities
- Provide administration support to our Account Brokers regarding client insurance/risk needs.
- Engaging in communication with clients through phone calls, emails, and face-to-face meetings to support their insurance requirements.
- Participate in insurance policy pre-renewal, renewal and post-renewal activities including drafting quotations, endorsements, certificates of currency, cancellations, creating renewal reports.
- Prepare, lodge, and invoice insurance policies in an accurate and timely manner.
- Attend client meetings and work on tender processes, client renewals, claims and other insurance broking duties.
- Manage key stakeholder relationships with Senior Brokers, Underwriters, Client Executives and Client Managers.
- Enhance the client experience through outstanding customer service.
Skills And Experience That Will Lead To Success
- Excellent attention to detail.
- Strong verbal and written communication, and problem-solving skills.
- Ability to work in a close team environment.
- Ability to work within tight timeframes.
- Familiarity with Microsoft Office 365, Email systems, Teams and Google Drive.
- Ability to work independently and proactively without supervision.
- Being curious, highly motivated and engaged.
This is an excellent development opportunity for a polished and credible professional to enhance their corporate skills and build on capabilities in a diverse and challenging role. Ongoing support and mentoring will be provided to ensure your success and a pathway for career progression.
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law.
Hybrid Insurance Admin Specialist – Client Renewals in Sydney employer: Aon
Aon is an exceptional employer, offering a dynamic and inclusive work culture that prioritises employee wellbeing and professional growth. With flexible working arrangements and a commitment to continuous learning, Aon empowers its team members to thrive in their careers while maintaining a healthy work-life balance. Located in Sydney, this role provides the unique opportunity to engage with a diverse range of clients across the Pacific region, making a meaningful impact in the reinsurance industry.
