At a Glance
- Tasks: Provide seamless banking experiences and educate customers on financial solutions.
- Company: Join ANZ, a leading bank focused on improving financial wellbeing.
- Benefits: Great career growth, collaborative culture, and opportunities to learn new skills.
- Other info: Dynamic environment with a strong emphasis on teamwork and personal development.
- Why this job: Be part of a team that makes a real impact on customers' financial journeys.
- Qualifications: Customer-focused mindset and willingness to embrace technology.
The predicted salary is between 62100 - 75900 $ per year.
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.
About The Role
As a Personal Banker in our team, you’ll play a key role in helping to provide customers with a seamless banking experience, through meeting each customer’s end-to-end financial needs and goals across transaction activities, needs-based conversations and educating them on the financial solutions available, including digital. You will deliver a high standard of customer service to ensure customers are not only satisfied but strong advocates for ANZ.
What will your day look like?
- Provide our customers with a seamless branch experience by meeting each customer’s end-to-end banking needs across transaction activities, needs-based conversations and educating them on digital solutions.
- Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience.
- Contribute to a significant uplift in customer engagement and advocacy, and create real customer value.
- Actively participate in and support bank programs and initiatives.
- Take responsibility to ‘know your customer’ from a risk perspective.
- Ensure compliance with ANZ and branch policies and procedures.
What will you bring?
- Exceptional customer focus - retail experience is an advantage.
- Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage.
- Ability to multi-task and highly adaptable to change and ambiguity.
- Willingness to work in a collaborative team environment.
- Sound understanding of compliance.
- Excellent communication and interpersonal skills.
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
Personal Banker – Katherine NT employer: ANZ
At ANZ, we pride ourselves on being an exceptional employer, fostering a culture of growth and innovation in the heart of Melbourne. Our commitment to employee development is matched by our focus on collaboration and transparency, ensuring that every team member has the opportunity to contribute meaningfully while advancing their career. With a strong emphasis on work-life balance and a supportive environment, we empower our employees to thrive both personally and professionally.
