At a Glance
- Tasks: Help customers with their banking needs and provide a seamless branch experience.
- Company: Join ANZ, a leading bank focused on improving financial wellbeing.
- Benefits: Permanent role with full-time hours and opportunities for growth.
- Other info: Embrace a growth mindset in a dynamic banking environment.
- Why this job: Be part of a collaborative team and make a real impact on customer satisfaction.
- Qualifications: Exceptional customer focus and willingness to learn about digital solutions.
The predicted salary is between 58500 - 71500 $ per year.
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About The Role
As a Banking Consultant in our Retail Banking, you'll play a key role in helping to provide customers with a seamless banking experience, through meeting each customer's end-to-end financial needs and goals across transaction activities, needs-based conversations and educating them on the financial solutions available, including digital. This role is based mainly in branches and will deliver a high standard of customer service to ensure customers are not only satisfied but strong advocates for ANZ.
You will be part of a collaborative team and will act as a role model and peer coach to deliver the best possible customer experience. You will be passionate about delivering on our Customer Promises to ensure customers leave the branch as strong advocates of ANZ.
Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future while helping to build ours.
Role Type: Permanent
Role Location: 13 Hervey Range Road, Thuringowa Central QLD 4817
Work Hours: Full time
What will your day look like?
- Provide our customers with a seamless branch experience by meeting each customer's end-to-end banking needs across transaction activities, needs-based conversations and educating them on digital solutions.
- Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience.
- Contribute to a significant uplift in customer engagement and advocacy, and create real customer value.
- Actively participate in and support bank programs and initiatives.
- Take responsibility to 'know your customer' from a risk perspective.
- Ensure compliance with ANZ and branch policies and procedures.
What will you bring?
- Exceptional customer focus - retail experience is an advantage.
- Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage.
- Ability to multi-task and highly adaptable to change and ambiguity.
- Willingness to work in a collaborative team environment.
- Sound understanding of compliance.
- Excellent communication and interpersonal skills.
You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.
Banking Consultant employer: ANZ
At ANZ, we pride ourselves on being an exceptional employer, fostering a culture of growth and innovation in the heart of Melbourne. Our commitment to employee development is matched by our focus on collaboration and transparency, ensuring that every team member has the opportunity to contribute meaningfully while advancing their career. With a strong emphasis on work-life balance and a supportive environment, we empower our employees to thrive both personally and professionally.
