At a Glance
- Tasks: Connect with customers to identify lending opportunities and provide tailored solutions.
- Company: Join ANZ, a leader in improving financial wellbeing for communities.
- Benefits: Enjoy competitive pay, career growth, and a supportive work environment.
- Other info: Dynamic role with opportunities for professional development and networking.
- Why this job: Make a real difference by helping businesses thrive and grow.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 58500 - 71500 $ per year.
Department: National Business Centre
Division: Business & Private Bank
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
The purpose of this role is to connect with a high volume of new and existing ANZ customers to identify lending opportunities and provide working capital solutions to help start, run and grow their business.
Role Type: Permanent
Role Location: 17/111 Eagle Street, Brisbane QLD 4000
Work Hours: Full Time (40 Hours/week)
What will your day look like?
- Actively pursuing existing small business customer leads
- Providing high quality customer service and solutioning to a wide portfolio of small business customers
- Applying a broad understanding of product application
- Building and maintaining a strong internal network
- Meeting and exceeding performance targets
- Outbound leads-based calling to existing and new small business customers
- Referrals to specialist teams
What will you bring?
The ‘must have’ knowledge, skills and experience (KSE) the role requires are:
- Business Development: The activity of partnering with individuals and/or organisations to pursue strategic initiatives, relationships and/or opportunities to drive commercial value.
- Customer Solutioning: Supporting customers by understanding their needs and informing them about relevant products or services, and/or providing considered options, that meet those needs.
- Business Analysis: Translating business requirements into solutions by understanding needs, feasibility and impact.
- Planning and Prioritisation: Planning and prioritising what needs to be done (including people, process and technology implications) in order to deliver upon customer/user needs and strategic priorities. This includes identifying, planning for, tracking and resolving dependencies.
Customer Engagement Specialist in Brisbane employer: ANZ Banking Group Limited
ANZ Banking Group Limited offers a dynamic work environment focused on improving the financial wellbeing of its customers. Employees have the opportunity to engage with a diverse portfolio of small business clients, providing solutions that support their growth. The company fosters a culture of collaboration and professional development, making it an attractive employer for those seeking to advance their careers in banking.
