Depot Manager: Own Operations, Safety & Customer Care

Manage the day-to-day operation of the Paget depot.

• Open and close the depot and ensure all end-of-day procedures are fully completed.
• Ensure Containers for Change contractual, operational and reporting requirements are followed.
• Liaise with Containers for Change/COEX regarding day-to-day operational matters as required.
• Ensure containers are correctly counted, sorted, recorded and processed.
• Coordinate cages, bins, stock movements and associated logistics.
• Assist with manifests and transport documentation.
• Conduct pre-starts, toolbox talks and safety inspections.
• Identify and address WHS issues promptly.
• Maintain a clean, organised and safe depot.

Staff Management & HR

• Lead and supervise depot employees.
• Prepare and manage staff rosters.
• Ensure appropriate staffing levels while managing labour costs.
• Manage attendance, leave and shift changes.
• Assist with recruitment, interviews and onboarding.
• Train and develop employees.
• Manage day-to-day performance, conduct and workplace issues.
• Document employee matters appropriately.
• Ensure employees comply with company policies, procedures and lawful directions.
• Escalate serious disciplinary or HR matters to senior management.

Customers & Commercial Collections

• Maintain a high standard of customer service.
• Answer and manage the office phone and respond to customer enquiries.
• Manage enquiries from commercial customers.
• Book and coordinate commercial container collections.
• Organise collection schedules and communicate requirements to drivers.
• Maintain commercial customer records and collection information.
• Support and build relationships with existing commercial customers.
• Assist with growing the commercial customer base.
• Resolve customer issues and escalate matters when necessary.

RVM Support

• Respond to RVM mobile calls and enquiries on a rotating basis with the Operations Manager.
• Assist customers with RVM and cash ATM enquiries.
• Coordinate operational responses when the RVM requires attention.
• Escalate technical issues when required.
• Ensure RVM enquiries and issues are followed through to resolution.
• Manage cash handling, tills, safe procedures and daily reconciliations.
• Ensure banking and cash documentation is completed accurately.
• Maintain strict cash-handling controls and procedures.
• Prepare and process customer invoicing.
• Follow up invoicing discrepancies and supporting documentation.
• Complete daily, weekly and monthly administration and reporting.
• Process purchase orders and other depot administration as required.
• Maintain accurate operational records.
• Use POS systems, and Strong Microsoft Word, Excel and Xero Knowledge.

What We're Looking For

• Has previous management or strong supervisory experience.
• Is genuinely hands-on and prepared to work alongside the team.
• Can confidently manage employees and workplace performance.
• Has experience preparing and managing rosters.
• Has strong administration and organisational skills.
• Is comfortable answering phones and dealing directly with customers.
• Can coordinate bookings, collections and operational schedules.
• Is confident with invoicing and business administration.
• Has a strong understanding of workplace safety.
• Is honest, reliable and accountable.
• Is comfortable holding employees to required standards.
• Can problem-solve and make decisions.
• Can manage multiple priorities in a busy operational environment.
• Takes ownership and follows tasks through to completion.
• Experience in recycling, waste, manufacturing, logistics, transport, warehousing or a similar operational environment would be highly regarded.
• Previous supervisory or management experience.
• Experience managing employees, rosters and workplace performance.
• Strong customer service and communication skills.
• Strong administration and invoicing skills.
• Good computer skills, including Microsoft Word and Excel.
• Ability to learn and confidently use POS and Xero systems.
• Current manual driver's licence.
• Ability to work weekends as rostered.
• Ability to work in a physical, hands-on operational environment.
• A forklift licence is highly regarded; however, the successful applicant must be willing to obtain one if required.

What We Offer

• Competitive salary package.
• Established locally owned Mackay business.
• Genuine responsibility and authority to manage your depot.
• Varied role combining operations, staff management, HR, customer service and administration.
• Opportunity to play an important role in the continued growth of Anything Environmental.

About Anything Environmental

Anything Environmental is a locally owned recycling and resource recovery business operating across the Mackay and Whitsunday regions. Our operations include Containers for Change depots, commercial container collections, bag drops, an RVM facility, scrap metal services and other recycling operations.

We are looking for a Depot Manager who wants to take ownership of the Paget depot and run it as if it were their own. If you're a hands-on manager who values safety, accountability, customer service and a well-run workplace, we'd like to hear from you.

Please apply only if you are genuinely interested in the position and available to undertake the requirements of the role.