Automotive Customer Service Representative in Melbourne

Burson Auto Parts is Australia’s preferred Automotive Trade Supplier of Parts, Tools, Accessories & Workshop Equipment. We have over 220 stores nationwide, over 850 delivery vehicles and availability of over 500,000 parts. With first class knowledge and service, we are your local mechanical parts supplier. Our businesses – including Burson, Autobarn, Midas, Truckline, BNT and JAS – are inside cars, on four-wheel drives and all over trucks. We are committed to creating a safe, inclusive environment where our people can thrive and do their best work.

We are seeking an enthusiastic and knowledgeable Automotive Customer Service Representative / Parts Interpreter to join our growing team in Preston. This is a full-time, office-based position suited to someone with strong automotive parts knowledge, a passion for delivering exceptional customer service, and the ability to thrive in a fast-paced customer support environment. As the key link between Burson and our customers, you will provide expert advice, identify the correct automotive parts and solutions, process sales, and build strong customer relationships.

Key responsibilities include:

• Provide prompt and professional support for customer enquiries via phone, email and digital channels.
• Interpret automotive parts requirements and recommend appropriate products and solutions.
• Use automotive catalogues, databases and parts portals to accurately source parts and technical information.
• Process sales and customer transactions through Burson's systems.
• Build and maintain strong customer relationships through exceptional service.
• Resolve customer enquiries effectively and identify cost-effective solutions.
• Accurately record customer interactions, feedback and actions taken.
• Follow up customer enquiries and escalate recurring issues where required.
• Support sales campaigns and identify upselling and cross-selling opportunities.
• Work collaboratively with team members to ensure a seamless customer experience.
• Maintain up-to-date knowledge of automotive products, systems and industry developments.

Qualifications:

• Strong automotive parts interpretation knowledge and experience.
• Previous experience in automotive parts, trade sales, customer service or a related industry.
• Excellent communication skills, both verbal and written.
• A customer-focused mindset with a passion for helping people.
• Strong problem-solving skills and the ability to think on your feet.
• Confidence navigating multiple software platforms, catalogues and business systems.
• Excellent computer literacy and the ability to accurately capture customer information and feedback.
• Proven ability to build strong customer relationships and drive repeat business.
• A positive attitude and ability to thrive in a fast-paced team environment.
• Customer service experience is essential.
• Call centre experience is beneficial but not required.

Why join Bapcor? At Bapcor, we focus on what matters most for our customers, team members and the communities we serve. In joining our team, you can access:

• Diverse career opportunities within the Bapcor Group.
• Discounts across Bapcor products and services, including our Retail and Trade brands.
• Industry leading policies to support your work/life balance (gender neutral parental leave, purchase leave, volunteer leave etc…)
• Paid birthday leave.
• Wellbeing support.
• Novated leasing and more.

We pride ourselves on our inclusive work environment, and encourage applications from people of all ages, cultures, gender identity, abilities and backgrounds, providing a recruitment experience that’s fair, free from bias and accessible.