At a Glance
- Tasks: Lead daily operations, ensuring top-notch guest experiences and team performance.
- Company: Join ANNEES®, a vibrant brand in the café and hospitality scene.
- Benefits: Enjoy free coffee on shift, discounts, and career growth opportunities.
- Other info: Flexible hours with exciting team-building activities await you!
- Why this job: Be a key player in a dynamic environment and shape guest experiences.
- Qualifications: 1 year of management experience in hospitality or retail is essential.
The predicted salary is between 63000 - 77000 $ per year.
ANNEES® is seeking a Shop Manager to join our team in Mackay. Shop Managers own the day-to-day operation of their venue, delivering ANNEES® standards across guest experience, team performance, product quality, and venue compliance. This is a full-time, salaried position reporting to the Regional Manager, with direct oversight of Shift Leaders and Team Members at the venue.
What You'll Do
- Venue Performance
- Manage venue operations to achieve budgets and KPIs, and deliver a guest-first experience
- Communicate venue performance to the team, celebrating wins and addressing shortfalls
- Team Leadership and Development
- Deliver ANNEES® training and coach Shift Leaders and Team Members to support their growth
- Coordinate hiring, onboarding, performance reviews, and off-boarding with the Regional Manager
- Venue Operations
- Oversee product standards, rostering, timesheets, stock control, and daily reconciliation
- Implement marketing campaigns and promotions, and manage guest experience complaints
- Compliance and WHS
- Ensure venue operations comply with ANNEES® policies and statutory WHS requirements
- Champion the ANNEES® brand and culture through personal conduct and team leadership
What You'll Bring to the Role
- Minimum 1 year of experience in a supervisory or management role within café, hospitality, or retail
- Demonstrated experience leading a team to deliver consistent guest experience and operational results
- Comfortable managing venue budgets, rosters, and stock control, with a sound understanding of wages percentage, cost of goods sold, and how day-to-day decisions affect both
- Willingness to undertake training as required for the role
Employment Conditions
- Ordinary hours: must be flexible and willing to work across 7 days per week, including early mornings, weekends, and public holidays, as required by venue trading hours
- Probationary period: 6 months from commencement date
- Award/Agreement: Fast Food Industry Award
- Free coffee on shift
- 30% discount on coffee and A-Merch
- Team building and social activities
- Career development and growth opportunities
Shop Manager in Mackay employer: Annee's Caphe Sua Da
ANNEES® is an exceptional employer in Mackay, offering a vibrant work culture that prioritises team development and guest satisfaction. With comprehensive training programs, career growth opportunities, and a supportive environment, employees are encouraged to thrive both personally and professionally. Enjoy unique perks like free coffee on shift and a generous discount on products, all while being part of a dynamic team dedicated to excellence.
