At a Glance
- Tasks: Lead daily operations, manage staff, and enhance customer experience at our bakery.
- Company: Join Anne’s Pantry, a beloved bakery and café in Melbourne since 1929.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: Fast-paced environment with a focus on teamwork and customer satisfaction.
- Why this job: Be part of a passionate team creating delicious baked goods and memorable customer experiences.
- Qualifications: 2+ years in retail management and a Diploma in Hospitality Management required.
The predicted salary is between 38592 - 47168 $ per year.
We are Anne’s Pantry, a bakery and café brand in Melbourne’s south-east area since it was founded by a local pastry chef in 1929.
As you can tell from our brand name, our main product is the fresh and tasty baguette with a massive range of “homemade flavour” items.
Anne's Pantry currently has some stores around the Surrey Hills, Box Hill, Balwyn and Ashburton.
Job Description
Key responsibilities include
- Managing and controlling the daily retail operations of the store to ensure efficient service and achievement of operational objectives.
- Determining product ranges, stock levels and customer service standards based on sales performance, seasonal demand and customer preferences.
- Selecting, training, rostering, supervising and evaluating the performance of retail staff.
- Monitoring food products, beverages, packaging and other inventory levels and coordinating purchasing, supplier orders and inventory control.
- Monitoring sales, labour expenses, stock costs, wastage and other operating expenses against established budgets and financial targets.
- Overseeing point-of-sale operations, cash handling, banking, daily reconciliations and the maintenance of stock and financial transaction records.
- Implementing pricing strategies, product displays, promotional activities and local marketing initiatives in accordance with business requirements.
- Ensuring attractive product presentation, accurate product information and consistent customer service standards.
- Responding to customer enquiries, feedback and complaints and implementing measures to improve customer satisfaction.
- Planning staffing and stock requirements for weekends, public holidays, seasonal periods and periods of high customer traffic.
- Establishing and implementing operational procedures to improve sales, productivity, stock control and service efficiency.
- Ensuring compliance with workplace health and safety, food safety, hygiene and other applicable regulatory requirements.
- Safeguarding cash, stock, equipment and other business assets through appropriate security and loss-prevention procedures.
Qualifications
Qualifications
- At least
- 2 years of relevant full-time work experience in a similar retail management role
- At least a
Diploma in Hospitality Management or a related field .
Additional Information
To be considered for this role, applicants should have
- Applicants must have full working rights in Australia. Australian citizens and permanent residents are highly regarded.
- Strong leadership and staff supervision skills.
- Well-developed communication and customer service abilities.
- Good organisational and problem-solving skills.
- Ability to work effectively in a fast-paced retail and hospitality environment.
- Sound understanding of stock control, sales performance and daily operational management.
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- Job Location
- #J-18808-Ljbffr
Bakery Store Manager: Lead Operations & Customer Experience in Melbourne employer: Anne
At Anne’s Pantry, we pride ourselves on being a supportive and dynamic employer in Melbourne's vibrant bakery and café scene. Our commitment to employee growth is reflected in our comprehensive training programs and opportunities for advancement within our stores across Surrey Hills, Box Hill, Balwyn, and Ashburton. Join us to be part of a passionate team that values creativity, customer satisfaction, and a positive work culture, all while serving delicious homemade flavours to our community.
