At a Glance
- Tasks: Shape global service strategy and optimise customer service experiences across diverse markets.
- Company: Join a leading tech company focused on innovation and customer satisfaction.
- Benefits: Gain valuable experience, work in a multicultural environment, and develop your career in tech.
- Other info: Ideal for those passionate about technology and cross-cultural collaboration.
- Why this job: Make a real impact by improving global service operations and enhancing customer experiences.
- Qualifications: Bachelor's degree in relevant fields and strong language skills required.
The predicted salary is between 62100 - 75900 $ per year.
Your role
- Shape global service strategy: through deep rotation across business areas, gain familiarity with Anker's full product lifecycle, then help formulate and optimize global service operations strategy to align service processes with business needs and drive continuous service quality improvement.
- Execute cross-border service projects: participate in the execution and monitoring of multinational service projects, including pre-launch testing coordination, feedback collection, and analysis, to ensure smooth delivery and expected outcomes.
- Optimize the customer service experience: directly engage in international customer service, address customer inquiries, and record and analyze the voice of the customer (VOC), with a focus on closing the loop on technical issues to continuously improve product technology and service and raise customer satisfaction.
- Manage the overseas after-sales network: help manage the global after-sales network, maintain close communication with overseas agents and distributors, and drive the effective rollout of after-sales policies, technical support, and standard processes across the globe in a multicultural environment.
- Analyze service operations data: use data analysis tools to conduct in-depth analysis of service operations data and provide data support for business and technical decision-making.
What do we expect
- Class of 2027, bachelor's degree or above; majors in science and engineering (electronics, mechanical engineering, automation, computer science, etc.), marketing, international trade, and related fields are preferred.
- Strong language skills with fluency in listening, speaking, reading, and writing; English or one of the following languages can serve as a working language: German, Spanish, French, Italian, Arabic, and others.
- A solid technical background or foundation in science and engineering, with the ability to understand and analyze product technical processes and customer feedback, and strong data analysis skills.
- Strong learning ability and team collaboration, with the capacity to quickly acquire new knowledge, effectively coordinate internal and external resources, and resolve complex technical and business issues.
- Strong cross-cultural communication skills, with the ability to understand, respect, and adapt to cultural differences across countries and regions and to collaborate effectively in a multicultural environment.
- A strong sense of customer service and a commitment to building a career in technology and service operations.
Global Service Operations Specialist – Australia in Sydney employer: Anker Innovations
Anker Innovations is an exceptional employer, offering a dynamic work environment in our Melbourne office that fosters collaboration and innovation. As a Demand Planner for the ANZ region, you'll have the opportunity to shape supply chain strategies while benefiting from a culture that prioritises employee growth and development. With access to world-class processes and tools, you'll be part of a team that values excellence and teamwork, making it a rewarding place to advance your career.
We think you need these skills to ace Global Service Operations Specialist – Australia in Sydney
Data Analysis
Customer Service
Cross-Cultural Communication
Project Management
Technical Understanding
Fluency in English and additional languages
Team Collaboration
