NFP | New Role | Permanent Part-time Opportunity | Progressing to Full-time
About Us
At Animal Welfare League of Queensland (AWLQ), our vision is a safe and caring environment for every companion animal. Guided by integrity, compassion, innovation, and optimism, we lead the animal welfare sector and strive for a brighter future for animals and our community.
The Opportunity
Our AWLQ retail stores are transforming as we grow our commercial presence and refresh our 'Op Shops' to 'Thrift Shops.' We want experienced Retail Supervisors to support our volunteers and lead day-to-day operations, while creating an outstanding customer experience. We have an opening at our Beenleigh store for 32 hours a week, including weekends.
You will be a hands‐on, experienced Retail Supervisor with a sharp eye for detail, supporting the overhaul of our store presentation, developing our volunteer team to drive sales, and maintaining the benchmark for our AWLQ Thrift Shop.
Key Responsibilities
- Deliver outstanding customer service, creating a warm, friendly, and welcoming environment.
- Demonstrate hands‐on support across customer service, volunteer coordination, store presentation, cash handling and operational compliance.
- Lead, inspire and motivate the volunteer team to be sales superstars.
- Support the roll‐out of a new POS and Time & Attendance systems.
- Supervise POS operations, including opening and closing reconciliations, floats and cash handling procedures.
About You
- Previous experience in guiding a team
- Excellent customer service skills to build loyal customer relationships
- Engaging interpersonal skills with a focus on team building
- Minimum 1–2 years of retail or customer service experience
- Results‐driven with a continuous improvement mindset
- Collaborative team player who leads by example and thrives in a fast‐paced, purpose‐driven environment
- Creative thinker with an eye for detail and innovation
- Experience with POS & Time and Attendance systems
- Driver's Licence preferred
- Willingness to obtain a Police clearance
About Us
At Animal Welfare League of Queensland (AWLQ), our vision is for every companion animal to have a safe and caring environment where their needs are met. We are driven by a commitment to integrity, compassion, innovation, and optimism. As a leader in the animal welfare sector, we're dedicated to a brighter future for both animals and our community.
Retail Store Supervisor - Beenleigh employer: Animal Welfare League QLD
At the Animal Welfare League of Queensland (AWLQ), we pride ourselves on being an exceptional employer dedicated to creating a supportive and inclusive work environment. Located in the beautiful Gold Coast, our team enjoys a culture of compassion and innovation, with ample opportunities for professional growth and development. As a Volunteer Experience Manager, you will play a crucial role in shaping our volunteer programme, backed by executive support and resources, while making a meaningful impact on the lives of animals and the community.
