IT Support Engineer - Remote Operations & Connectivity
We are seeking an experienced IT Support Engineer – Remote Operations & Connectivity to join our Perth-based team, supporting Fugro’s marine operations across the APAC region as part of the wider global Remote Operations Centre (ROC) environment. In this hands‑on L1/L2 role, you will provide technical support across systems, infrastructure, communications, and monitoring platforms that enable vessel operations, offshore survey activities, field teams, and geodata workflows.
Working closely with local and international Deployment and ROC teams, you will contribute to the implementation, optimisation, and support of remote operations solutions, including system and network deployments within ROC and Techshop facilities. The role also includes occasional regional travel to vessels and ROC locations to support operational and project requirements. Your duties include:
- Deliver hands‑on L1/L2 IT/OT support for Remote Operations Centre, ensuring stable and reliable systems and connectivity;
- Monitor, troubleshoot, and resolve incidents/service requets serving as an escalation point for complex issues related to critical remote operations services;
- Act as the first‑point contact for applications and technical guidance/recommendations supporting Remote Operations Center and vessel operations;
- Perform scheduled maintenance activities, including patching, software updates, endpoint support, account administration, system audits and backup validation;
- Assess and enhance remote operations systems and connectivity by identifying performance issues, risks & improvement opportunities, and supporting solutions implementation;
- Maintain clear and up‑to‑date technical documentation, including inventory, system diagrams, network schematics, and tool inventories;
- Collaborate with global teams, vendors, and operational stakeholders to deploy solutionsand drive continuous improvement.
Who are we
We are Fugro, the world’s leading Geo‑data specialist, focused on collecting and analysing data about the Earth’s surface and the structures built upon it. With clients spanning land, sea, and space, our respected reputation is grounded in valuing our employees as our greatest asset, a steadfast commitment to delivery excellence, and an innovative approach that leverages cutting‑edge technology to solve our clients' challenges.
How we work
At Fugro, we embrace a collaborative way of working where people are encouraged to be themselves, recognising that diverse voices and cultures contribute unique perspectives, spark creativity, and drive innovation.
We aim to help our people grow toward their full potential by promoting alignment, autonomy, and personal accountability, within a supportive, knowledge‑sharing environment. While we value the flexibility of remote work, we also value face‑to‑face interactions, whiteboard discussions and sharing a meal together.
About You
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Mine Planning Engineer - Underground employer: AngloGold Ashanti Tanzania
AngloGold Ashanti Tanzania offers a dynamic work environment that fosters professional growth and development. Employees benefit from hands-on experience in technical support roles, contributing to innovative remote operations solutions. The company emphasizes collaboration across local and international teams, providing opportunities for travel and engagement in diverse projects.
Contact Details:
AngloGold Ashanti Tanzania Recruitment Team
