Shop Assistant in Katoomba

Transform lives, every single day. Do you want a career that means more? At Anglicare Sydney, we bring the strength, the support and the strategy to make it happen. We're a well-respected not-for-profit that's been serving society's most vulnerable for over 170 years. Every purchase made in our Op Shops helps fund vital programs that support people experiencing hardship, while creating welcoming spaces where customers, volunteers and the local community feel valued, connected and supported.

As our Shop Assistant, you'll play an important role in delivering an exceptional customer experience while helping our Leura Op Shop continue to be a vibrant community hub. You'll work alongside a dedicated team of staff and volunteers to create an inviting retail environment where customers can discover quality pre-loved treasures and know their purchases are making a genuine difference. Be welcomed into a compassionate, respectful and purpose-driven community where we don't just talk about values—we live them.

Your opportunity: As our Shop Assistant, you'll help create an enjoyable and memorable shopping experience by delivering outstanding customer service, maintaining attractive store presentation and supporting our incredible volunteer team. You’ll contribute to the smooth day-to-day operation of the shop while ensuring a safe, welcoming and inclusive environment for customers, volunteers and the wider Blue Mountains community.

With integrity and enthusiasm, you will:

• Deliver exceptional customer service and create a welcoming experience for every customer.
• Support, encourage and provide day‑to‑day guidance to volunteers while fostering a positive team culture.
• Assist with merchandising, stock presentation and maintaining an attractive, well‑organised retail environment.
• Process sales, complete shop administration and ensure cash handling procedures are followed accurately.
• Maintain a safe, clean and organised workplace while actively promoting Anglicare's mission, vision and values.

What you'll bring: You are a friendly, energetic and customer‑focused retail professional who enjoys connecting with people from all walks of life. You have a positive attitude, enjoy working collaboratively and are passionate about supporting your local community. Whether you're helping a customer find the perfect item, merchandising new stock or supporting volunteers, you'll take pride in creating a welcoming shopping experience.

You will also need:

• Previous retail or customer service experience.
• Excellent communication and interpersonal skills.
• A genuine passion for helping people and serving your community.
• Ability to build positive relationships with customers, volunteers and colleagues.
• Current Working With Children Check (or willingness to obtain).

Ideally, you will also have:

• Experience in visual merchandising or retail presentation.
• Experience supporting or supervising volunteers.
• Cash handling and point‑of‑sale experience.
• A passion for sustainable retail, recycled fashion and giving pre‑loved items a new purpose.
• Flexibility to assist with additional duties as required.

Why Anglicare? We provide meaningful opportunities and choice, both for the individuals and communities we support and the dedicated people here who make it happen. At Anglicare, you'll get the security, stability and opportunities that come with a strong, well‑established organisation that's ready for the future. You'll belong to a community of kind, humble and respectful people of all faiths and backgrounds. You'll also be supported to gain new knowledge, deepen your experience and expertise, and shape a rewarding career.

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities and cultural backgrounds. Applicants are encouraged to apply as soon as possible, as applications may be reviewed prior to the closing date.

Joining our team means becoming part of a values-led community, committed to transforming lives across aged care, housing, mental health, disability and family services. Here, you'll find the stability and support to build a meaningful career while making a positive impact in the lives of our society’s most vulnerable people.

Your rewards and benefits: We believe that caring for others starts with caring for our people. Because you put so much heart into helping the most vulnerable in our community, we're committed to supporting you to thrive both professionally and personally. Here, we recognise that meaningful work deserves meaningful support. So, we've designed a comprehensive package of rewards and benefits that reflect our values and make a real difference to your life.

Staff Rewards: Enjoy access to our staff rewards portal, with exclusive discounts to over 400 retailers, free wellbeing resources and more.

Salary Packaging: Pay less tax on your income and increase your take‑home pay! With salary packaging, up to $15,900 of your income is tax free. You can also spend up to $2,650 on accommodation, meals and entertainment… tax free!

Employee Assistance Program: At Anglicare, we care about your mental wellbeing, both at work and at home. Our confidential Employee Assistance Program provides free counselling as you need it.

Employee Referral Program: Be rewarded with a $1,200 incentive every time you help us find the right person for a permanent role!

Formal Recognition: The Performance Review process supports your professional goals through ongoing conversations and feedback from your manager.