Financial Capability Worker

Transform lives, every single day. Do you want a career that means more? At Anglicare Sydney, we bring the strength, the support and the strategy to make it happen. We’re a well-respected not-for-profit that’s been serving people in need for over 170 years. Each year, we achieve life-changing outcomes for thousands of people who rely on our person-centred support.

Be welcomed into a compassionate, respectful and purpose-driven community where we don’t just talk about values – we live them.

Your opportunity: Working within our Financial Wellbeing & Community team, you’ll meet people where they are – in Anglicare offices and across community locations including community hubs, pantries, churches and local services. Using a person-centred, trauma-informed and strengths-based approach, you’ll work alongside clients to understand their financial circumstances, identify their goals and develop practical strategies that support lasting change. You’ll work closely with Financial Counsellors, Community Pantries and Hubs and other services to provide integrated support, while building strong relationships and referral pathways across the local community.

With integrity and resilience, you will:

• Provide individual financial capability casework to people and families experiencing financial stress.
• Complete person-centred and trauma-informed assessments to understand financial needs and any complex or intersecting challenges.
• Help clients understand their financial position by developing money plans, reviewing income and expenditure and identifying opportunities to improve money management.
• Develop and review client-led case plans, supporting people to set practical goals and build financial knowledge, skills and confidence.
• Provide strengths-based financial coaching that encourages positive behaviour change, problem-solving and long-term financial resilience.
• Advocate for clients and provide warm referrals to services, resources and financial supports that align with their needs.
• Work collaboratively with Financial Counselling, Community Pantries, Hubs and other services to provide holistic support.
• Maintain accurate and confidential client records and contribute to program outcomes and continuous improvement.

What you’ll bring: You’re someone who can talk about money without judgement and understands that financial hardship is rarely just about numbers. You’ll bring genuine compassion for people experiencing financial stress, together with the practical case management skills to help clients identify their own goals and build the confidence and capability to achieve them. You’re calm under pressure and comfortable supporting people who may be distressed or experiencing complex circumstances. You can connect effectively with people from diverse backgrounds, including culturally and linguistically diverse communities and Aboriginal and Torres Strait Islander communities. You’ll also be comfortable working out in the community and collaborating with churches, local services and other organisations to make support easier for people to access.

What’s required:

• Degree in Social Work, Community Services or a related discipline, or diploma/other relevant qualification with substantial relevant experience.
• At least 2 years’ experience working with diverse or disadvantaged communities, including people experiencing financial hardship.
• Financial Literacy Education certification, or willingness to obtain.
• Strong case management skills, including goal setting, monitoring progress and adapting support as client needs change.
• Experience using client databases or CRM systems.
• Strong communication, collaboration and organisational skills.
• Valid Working with Children Check for paid employment.
• Current NSW Driver’s Licence is desirable.

Why Anglicare? We provide meaningful opportunities and choice, both for the individuals and communities we support and the dedicated people here who make it happen. At Anglicare, you’ll get the security, stability and opportunities that come with a strong, well-established organisation that’s ready for the future. You’ll belong to a community of kind, humble and respectful people of all faiths and backgrounds. You’ll also be supported to gain new knowledge, deepen your experience and expertise, and shape a rewarding career.

Tangible benefits include flexible work options, salary packaging, ongoing professional development and training, exclusive discounts to over 400 retailers, Employee Assistance Program and Fitness Passport with discounts to over 800 gyms for you and your family.

Are you ready for a career that means more? Anglicare is as wonderfully diverse as the customers and communities we support. While we are guided by our Christian-based values, our team includes people of all faiths and backgrounds who share our commitment to serving others, and we value the diverse perspectives they bring. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities and cultural backgrounds.