At a Glance
- Tasks: Lead customer advocacy and resolution initiatives, ensuring timely outcomes for all customers.
- Company: Angle Auto Finance, a leader in customer-focused financial solutions.
- Benefits: Competitive salary, flexible work arrangements, and opportunities for professional growth.
- Other info: Join a dynamic team dedicated to fair and sustainable customer outcomes.
- Why this job: Make a real difference in customer experiences while driving positive change.
- Qualifications: Strong leadership skills and experience in customer service or complaints resolution.
The predicted salary is between 90000 - 110000 $ per year.
Angle Auto Finance seeks a strategic National Manager – Customer Advocacy to lead end-to-end complaints resolution, financial hardship governance and multi-site customer-support initiatives across AAF and BPO. You will own frameworks, triage processes and ensure timely outcomes while focusing on vulnerable customers and regulatory compliance.
You will drive executive reporting, stakeholder engagement and transformation initiatives, with a focus on sustainable, fair customer outcomes.
National Head of Customer Advocacy & Resolution in Sydney employer: Angle Auto Finance
Angle Auto Finance is an exceptional employer, offering a dynamic and inclusive work environment in Brisbane or Perth. With a strong focus on employee growth, we provide numerous benefits such as birthday leave, health and wellbeing leave, and a unique volunteering day to give back to the community. Our tech-forward approach ensures that you will have ample opportunities to learn and advance your career while enjoying competitive perks like ergonomic equipment reimbursement and access to our best auto finance rates.
