Data Operations Manager in Sydney

Powering better journeys, today and tomorrow. Our company has always been about more than fuel. Fuel may be the foundation of our business, but our motivation and purpose comes from the people, businesses, industries and communities we engage with. From our origins until today, we’ve always been inspired by the role we can play in people’s lives – to keep them moving, to make journeys happen. Here at Ampol, we are proud of our heritage as Australia’s only owned fuel brand. For over 100 years we have supported Australians to travel far and wide, and we’ll be here for 100 more powering better journeys for today and tomorrow.

As we embark on our digital transformation, we are committed to making Ampol easier to work with and within, enhancing every interaction through innovative solutions. Our approach is anchored in data-driven decision-making and advanced technology integration, allowing us to create seamless and personalized customer experiences that truly resonate. By prioritizing value-based decisions and outcomes, we ensure that our digital transformation will drive meaningful impact and measurable outcomes. We are dedicated to empowering our business through technology-enabled differentiation, strengthening our foundations to build sustainable value for the future. Our team thrives on the challenge of innovation—dreaming up big ideas, questioning the norm, and tackling complex problems. Together, we are shaping a future that not only meets the needs of today but anticipates the demands of tomorrow. Join us as we embrace this journey of transformation, committed to delivering exceptional value and experiences that make a lasting impact on our business, customers and industry.

Ampol’s Data, Analytics & AI team harness our data to act faster, make better decisions, elevate our service to our customers and drive growth through improved operations and innovation. The Data Operations Manager will be responsible for overseeing the end-to-end operational health, availability and performance of enterprise data services. This role will ensure data, reporting and AI platforms and services are managed as critical services and continually improved to meet business needs. Leading a team focused on data service delivery across monitoring, incident, release and change management, service continuity and operational support across data infrastructure, tools and products.

You’ll take us further by:

• Taking ownership of data operations of data platforms, reporting systems and AI/ML services, ensuring uptime, performance and scalability of services across data platforms and reporting environments.
• Leading, mentoring and managing a team of data platform support engineers, fostering a high performance, customer-focused culture, with defined objectives to measure team effectiveness and operational performance.
• Owning and executing ITIL aligned processes and procedures for incident, problem, change and release management – driving resolution of operational incidents and ensuring root cause analysis and remediation.
• Partnering closely with engineering and architecture teams to inform and influence design for operational readiness.
• Driving continuous service improvement and operational maturity, identifying opportunities for automation, performance tuning and cost optimization.
• Serving as the key operational contact for internal and external stakeholders.
• Providing regular reporting and communications on platform performance, incidents and service health.

We’d love it if you have:

• Leadership in data operations/data support roles within enterprise transformation environments.
• Strong experience with data platforms and cloud infrastructure – particularly within Azure (Data Factory, Fabric etc).
• Deep knowledge of ITIL practices and real-world application.
• Proven ability to manage incident and change management processes across diverse technology environments.
• Experience supporting AI/ML or advanced analytics platforms in production would be beneficial.
• Familiarity with DevOps/DataOps concepts and tooling.
• Deep experience with modern data platforms, including Databricks, Snowflake, and related technologies.
• Excellent communication and interpersonal skills, with demonstrated leadership capability.
• Strong problem-solving skills and the ability to think strategically across enterprise.

We’ll take you further by:

• Our total remuneration is competitive. This is across base salary, a performance incentive, employee share offers and a 25% discount on Fuel for two privately used cars!
• We are flexible. Many of our teams have embraced hybrid work, balancing time spent remote working, with time spent at an office to connect and work together where it adds value.
• We value recognition. We have an internal recognition platform amplifying the achievements of those who do great work and demonstrate our capabilities and values.
• Career development and learning opportunities including LinkedIn Learning and other tailored training solutions.
• Baby Care Package - financial and flexible support for parents transitioning back to work.
• Need some wheels? Novated Lease options are available.
• Invest in your future with the Employee Share Scheme.
• Access to Ampol's Benefits & Recognition platform providing you access to retail discounts and cashbacks at over 500+ retailers in Australia that assist with everyday living expenses.
• Care for your Community. Spend one paid day a year volunteering with one of our Ampol Foundation partners.

We’re an equal opportunity workplace. We not only embrace diversity and inclusion; we celebrate what makes you unique. We welcome applications from people of all ages, cultural backgrounds, and diverse sexualities and genders (including if you identify as transgender). We also highly encourage Aboriginal and Torres Strait Islander peoples to apply for roles with Ampol.