Systems Analyst, Payments in Sydney

At Ampol, we believe in the Power of Us - the extraordinary power of people to connect, act, and make a difference. As a leading energy company operating across Australia, New Zealand, Singapore and from the United States, our work spans fuel supply, energy solutions, convenience retail, infrastructure, trading and shipping. Every role at Ampol plays a part in something bigger - powering progress for our customers, communities, and people. Your career here is yours to shape. We back our people with real opportunities, the tools to grow, and a culture that rewards ownership and initiative.

Tech, Digital & Data @ Ampol Technology, Digital and Data at Ampol are dedicated to empowering our business through technology-enabled differentiation, strengthening our foundations to build sustainable value for the future. Our team thrives on the challenge of innovation—dreaming up big ideas, questioning the norm, and tackling complex problems. Together, we are shaping a future that not only meets the needs of today but anticipates the demands of tomorrow. Our approach is anchored in data-driven decision-making and advanced technology integration, allowing us to create seamless and personalized customer experiences that truly resonate.

About the role: The Systems Analyst is critical to the effective operation of core retail applications, with a specialised focus on In-store and Outdoor Payment Terminal (OPT) platforms, payment processing services, and associated integrations. The role combines deep subject matter expertise with end-to-end ownership, encompassing support for roadmap planning, vendor management, solution design, project delivery, operational support, and continuous improvement of payment technologies across Ampol's retail network. The role serves as the technology SME for payment solutions, ensuring secure, reliable, and commercially aligned outcomes.

Key Responsibilities

• Act as the technical SME for Ampol's payment ecosystem, including Outdoor Payment Terminals (OPT), payment terminals, payment gateways, POS integrations, and related downstream systems.
• Perform hands-on system analysis, configuration, testing, certification, troubleshooting, and deployment activities across payment platforms.
• Investigate and resolve complex payment, transaction, integration, and production support issues, acting as the key escalation point for technical incidents and defects.
• Support project and enhancement delivery through requirements analysis, solution validation, test planning, pilot execution, store implementations, and production releases.
• Build and maintain strong working relationships with vendors, operational teams, and technology stakeholders to support service delivery, issue resolution, and successful project outcomes.
• Administer and maintain Jira backlogs, user stories, defects, workflows, technical documentation, and support artefacts while identifying opportunities for automation, simplification, and continuous improvement.

Qualifications & Experience

• Proven hands-on experience supporting payment systems in retail environments, including Outdoor Payment Terminals (OPT), payment terminal estates, POS systems, and payment processing platforms.
• Strong understanding of payment transaction flows, EFTPOS and scheme card payments, acquirer integrations, payment gateways, settlement processes, and associated troubleshooting techniques.
• In-depth knowledge of AS2805 standards, PCI DSS requirements, payment security controls, encryption technologies, and industry best practices.
• Demonstrated experience performing system configuration, testing, certification, defect analysis, production support, pilot implementations, and solution validation activities.
• Strong working knowledge of Jira, including backlog management, user story creation, defect tracking, workflow administration, sprint support, reporting, and Agile delivery practices.
• Self-motivated and able to effectively manage multiple competing priorities across operational support and delivery activities.
• Willing to be hands-on with config and testing in lab, supporting pilot store site visits, field testing, solution validation, troubleshooting, deployment support, and engagement with operational teams during implementations.

Our total remuneration is competitive. This is across base salary, a performance incentive, employee share offers and a 25% discount on Fuel for two privately used cars! We are flexible. Many of our teams have embraced hybrid work, balancing time spent remote working, with time spent at an office to connect and work together where it adds value. We value recognition. We have an internal recognition platform amplifying the achievements of those who do great work and demonstrate our capabilities and values. Career development and learning opportunities including LinkedIn Learning and other tailored training solutions. BabyCare Package - financial and flexible support for parents transitioning back to work. Need some wheels? Novated Lease options are available. Invest in your future with the Employee Share Scheme. Access to Ampol's Benefits & Recognition platform providing you access to retail discounts and cashbacks at over 500+ retailers in Australia that assist with everyday living expenses. Care for your Community. Spend one paid day a year volunteering with one of our Ampol Foundation partners.